This is a multipart message in MIME format. ------=_NextPart_000_0F15_01DA31D5.41684B00 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Sharon, =20 Yes, you can let Joe know that we are calling the account free once the = 4 cheques are cashed and applied.=20 =20 Unfortunately, any checks that have been mailed will be cashed. They go = directly to a lockbox, and we cannot stop them once they are sent. I = don=E2=80=99t know how that should be handled other than maybe telling = them that these had already been mailed once we received the = daughter=E2=80=99s email and we cannot keep them from being cashed. They = may be willing to let those go since we are forgiving the rest. The only = other option I have is to refund once they have cleared.=20 =20 Thanks, =20 =20 Lisa Barker=20 Manager, Accounts Receivable lisa.barker@thekey.com =20 =20 =20 =20 =20 =20 =20 From: Sharon Speirs =20 Sent: Monday, December 18, 2023 1:19 PM To: Vashon Palloo Cc: Timothy Thomas ; Laszlo Kovacs = ; lisa.barker@thekey.com; Dennis Fancy = ; Vanja Bezdrob Subject: Re: Anne Kober Care - Accounting Errors =20 Can I just let Joe know that we are calling the account free and clear = once the 4 cheques are cashed and applied? My concern is that in the email that the daughter Sarah wrote she said = NOT to cash any cheques so I don't want to assume we can apply them if = that will have legal implications Sharon =20 On Mon, Dec 18, 2023 at 11:09=E2=80=AFAM Vashon Palloo = > wrote: Last check received was ck #7. I think we're waiting on one or two more. =20 On Mon, Dec 18, 2023 at 1:53=E2=80=AFPM Timothy Thomas > wrote: That's fair, thanks Sharon. =20 Vashon can you confirm the last two checks have been accounted for? =20 On Mon, Dec 18, 2023 at 1:34=E2=80=AFPM Sharon Speirs = > wrote: Hi all I am happy to have the conversation with Joe and would just need the = logistics of what is credited by us. There are cheques in the mail so I = would need to answer if they have been received and what is being done = with them once received. I do feel that Joe would appreciate a = conversation coming from someone higher than me since it has escalated = so many times but in the end I do have a relationship with him so I am = happy to do that. I just need to fully understand the account to date Sharon =20 On Mon, Dec 18, 2023 at 6:50=E2=80=AFAM Timothy Thomas > wrote: @Sharon Speirs it's your call. I'm = available to speak with them if needed.=20 =20 On Mon, Dec 18, 2023 at 9:31=E2=80=AFAM Laszlo Kovacs = > wrote: Thanks for the note, Lisa. =20 Tim/Dennis =E2=80=93 What do you want to do here? Best for the = relationship manager to communicate? I think Legal could draw up a = release and then it could be conveyed/explained by whoever in the field = is the closest to the customer. Also willing to have the comm come from = the OTC team. Your call.=20 =20 Best, =20 From: lisa.barker@thekey.com = >=20 Sent: Monday, December 18, 2023 8:17 AM To: 'Laszlo Kovac