Penny Casey was processed. I will process Hamnett Hill later.
On Mon, Oct 30, 2023 at 11:40 AM John Janiga <john.janiga@thekey.com> wrote:
> Hello Vashon,
>
> I spoke with clients contact Fotini regarding the credit card for HIll
> Hamnet and she states that nothing has changed with the credit card
> provided for use ending in 3811.
>
> The transaction decline states code 79 - which means already reversed (
> not sure if this is relevant but thought to add it just in case )
>
> Can we try and run the first invoice total again please.
>
> Thank you,
>
> *John Janiga*
> Senior Accounts Receivable Specialist
> *john.janiga@thekey.com <john.janiga@thekey.com>*
> *408-647-7538 *
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://homecareassistance.com/>
>
>
>
> On Mon, Oct 30, 2023 at 10:10 AM Vashon Palloo <vashon.palloo@thekey.com>
> wrote:
>
>> Hi John,
>>
>> Maybe call Tim when you're free and see if he can help?
>>
>> I will process Penny's payment later today when QB is available for use.
>>
>> Thank you,
>>
>> On Mon, Oct 30, 2023 at 9:26 AM John Janiga <john.janiga@thekey.com>
>> wrote:
>>
>>> Hello Vashon,
>>>
>>> I still have not heard from Tim Sr. regarding Converge access.
>>>
>>> As far as Penny Casey's Credit Card - Please see email below from
>>> client. She would like the charges run separately to ensure they are
>>> approved.
>>>
>>> Kelly Casey
>>> Sat, Oct 28, 3:51 PM (2 days ago)
>>> to Timothy, me, Patrick
>>> Hi all
>>>
>>> It looks like a payment for $5392.49 went through successfully yesterday
>>> (October 27th).
>>>
>>> Please continue to process the outstanding invoices one at a time (3
>>> separate transactions and maybe even 3 days in a row to reduce possibility
>>> of being declined) and inform us immediately if any are declined.
>>>
>>> In future, please ask the person who receives a declined transaction to
>>> maintain a record for accountability purposes and contact us immediately
>>> to resolve the issue.
>>>
>>> Thank you for reaching out personally Tim,
>>>
>>> K
>>>
>>>
>>> *John Janiga*
>>> Senior Accounts Receivable Specialist
>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>> *408-647-7538 *
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://homecareassistance.com/>
>>>
>>>
>>>
>>> On Fri, Oct 27, 2023 at 4:11 PM Vashon Palloo <vashon.palloo@thekey.com>
>>> wrote:
>>>
>>>> Same to you!
>>>>
>>>> On Fri, Oct 27, 2023 at 4:09 PM John Janiga <john.janiga@thekey.com>
>>>> wrote:
>>>>
>>>>> Sure thing.
>>>>>
>>>>> I'm off in a bit, so most likely Monday.
>>>>>
>>>>> Cheers and Have a great weekend.
>>>>>
>>>>> *John Janiga*
>>>>> Senior Accounts Receivable Specialist
>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>>> *408-647-7538 *
>>>>> TheKey.com <https://www.thekey.com/>
>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>
>>>>>
>>>>>
>>>>> On Fri, Oct 27, 2023 at 4:07 PM Vashon Palloo <
>>>>> vashon.palloo@thekey.com> wrote:
>>>>>
>>>>>> No problem. If you're able to connect with Tim, please go ahead and
>>>>>> try to log in before Converge. I don't need to be a part of that FYI.
>>>>>>
>>>>>> On Fri, Oct 27, 2023 at 4:06 PM John Janiga <john.janiga@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Perfect, If I have access on Monday I'll check it in Converge for
>>>>>>> status.
>>>>>>>
>>>>>>> Thank you Vashon, this client's payer is challenging and a bit
>>>>>>> demanding.
>>>>>>>
>>>>>>> She thinks because it's being run in the US that might be a reason
>>>>>>> for the declines.
>>>>>>>
>>>>>>> Best,
>>>>>>>
>>>>>>> *John Janiga*
>>>>>>> Senior Accounts Receivable Specialist
>>>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>>>>> *408-647-7538 *
>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Fri, Oct 27, 2023 at 4:00 PM Vashon Palloo <
>>>>>>> vashon.palloo@thekey.com> wrote:
>>>>>>>
>>>>>>>> Just ran payment for $5,392.49 for invoice 50419.
>>>>>>>>
>>>>>>>> On Fri, Oct 27, 2023 at 2:59 PM John Janiga <john.janiga@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Vashon,
>>>>>>>>>
>>>>>>>>> In regards to the credit card decline for client Penny Casey -
>>>>>>>>> Tim T. would like at the request of the client's payer Kelly Leigh Casey,
>>>>>>>>> to have the credit card run again for only one outstanding invoice today
>>>>>>>>> and see if it is approved.
>>>>>>>>>
>>>>>>>>> Would you like this as a fresh desk ticket to be official ? I
>>>>>>>>> can submit requests that way too, just let me know.
>>>>>>>>>
>>>>>>>>> Email context below for reference.
>>>>>>>>>
>>>>>>>>> Thank you,
>>>>>>>>>
>>>>>>>>> Tim's email.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Timothy Thomas
>>>>>>>>> 2:37 PM (16 minutes ago)
>>>>>>>>> to Kelly, Patrick, me
>>>>>>>>> @John Janiga <john.janiga@thekey.com> can you please rerun for
>>>>>>>>> one invoice and let us know.
>>>>>>>>>
>>>>>>>>> Thank you,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Kelly Leigh Casey
>>>>>>>>> 2:27 PM (28 minutes ago)
>>>>>>>>> to Timothy, Patrick, me
>>>>>>>>> Hi
>>>>>>>>> I see charges for other charges went through October 3, 15 and
>>>>>>>>> 16th, 2023.
>>>>>>>>>
>>>>>>>>> Can you have them put through only 1 (not 20K as it will be
>>>>>>>>> declined due to banking algorithm) today? Then send us result?.
>>>>>>>>>
>>>>>>>>> *John Janiga*
>>>>>>>>> Senior Accounts Receivable Specialist
>>>>>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>>>>>>> *408-647-7538 *
>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Fri, Oct 27, 2023 at 11:17 AM Vashon Palloo <
>>>>>>>>> vashon.palloo@thekey.com> wrote:
>>>>>>>>>
>>>>>>>>>> It was individually.
>>>>>>>>>>
>>>>>>>>>> On Fri, Oct 27, 2023 at 10:03 AM John Janiga <
>>>>>>>>>> john.janiga@thekey.com> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Vashon,
>>>>>>>>>>>
>>>>>>>>>>> Tim T reached out to Penny Casey's client contacts and he would
>>>>>>>>>>> like to confirm the following.
>>>>>>>>>>>
>>>>>>>>>>> As the client reports that the amount may be too large.
>>>>>>>>>>>
>>>>>>>>>>> Thank you,
>>>>>>>>>>>
>>>>>>>>>>> Timothy Thomas
>>>>>>>>>>> 9:49 AM (10 minutes ago)
>>>>>>>>>>> to me
>>>>>>>>>>> Can you validate that the card was run for those three invoices
>>>>>>>>>>> independently? or if they're trying to put through a lump sum?
>>>>>>>>>>>
>>>>>>>>>>> Thanks John!
>>>>>>>>>>> John Janiga
>>>>>>>>>>> 10:00 AM (0 minutes ago)
>>>>>>>>>>> to Timothy
>>>>>>>>>>> Thanks Tim,
>>>>>>>>>>>
>>>>>>>>>>> I will ask Vashon for confirmation.
>>>>>>>>>>>
>>>>>>>>>>> Will report back with his reply.
>>>>>>>>>>>
>>>>>>>>>>> Best!
>>>>>>>>>>> *John Janiga*
>>>>>>>>>>> Senior Accounts Receivable Specialist
>>>>>>>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>>>>>>>>> *408-647-7538 *
>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>>
>>>>>>>>>>> ReplyForward
>>>>>>>>>>>
>>>>>>>>>>> *John Janiga*
>>>>>>>>>>> Senior Accounts Receivable Specialist
>>>>>>>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>>>>>>>>> *408-647-7538 *
>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Wed, Oct 25, 2023 at 11:59 AM Vashon Palloo <
>>>>>>>>>>> vashon.palloo@thekey.com> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi John,
>>>>>>>>>>>>
>>>>>>>>>>>> I want to put these 3 clients in one email because they're the
>>>>>>>>>>>> consistent trouble clients on the weekly credit card run.
>>>>>>>>>>>>
>>>>>>>>>>>> Padulo Henry & Olga
>>>>>>>>>>>> HIll Hamnett
>>>>>>>>>>>> Casey Penny
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>> *Vashon Palloo*
>>>>>>>>>>>>
>>>>>>>>>>>> Senior Accounts Receivable Specialist
>>>>>>>>>>>>
>>>>>>>>>>>> vashon.palloo@thekey.com
>>>>>>>>>>>>
>>>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> *Vashon Palloo*
>>>>>>>>>>
>>>>>>>>>> Senior Accounts Receivable Specialist
>>>>>>>>>>
>>>>>>>>>> vashon.palloo@thekey.com
>>>>>>>>>>
>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> *Vashon Palloo*
>>>>>>>>
>>>>>>>> Senior Accounts Receivable Specialist
>>>>>>>>
>>>>>>>> vashon.palloo@thekey.com
>>>>>>>>
>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> *Vashon Palloo*
>>>>>>
>>>>>> Senior Accounts Receivable Specialist
>>>>>>
>>>>>> vashon.palloo@thekey.com
>>>>>>
>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>> *Vashon Palloo*
>>>>
>>>> Senior Accounts Receivable Specialist
>>>>
>>>> vashon.palloo@thekey.com
>>>>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>
>>
>> --
>>
>> *Vashon Palloo*
>>
>> Senior Accounts Receivable Specialist
>>
>> vashon.palloo@thekey.com
>>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>
--
*Vashon Palloo*
Senior Accounts Receivable Specialist
vashon.palloo@thekey.com
[image: TheKey] <https://homecareassistance.com/>