Re: Detractor Alert: Doreen Lowbridge | 1000000000042782

--000000000000b558a205ec6d356b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you, Cheryl! I really appreciate the details. As mentioned, we support you and the team 100% on what you feel is appropriate. To close the loop, how would you like to proceed and who do you feel should communicate? On Tue, Nov 1, 2022 at 11:44 AM Cheryl Cartwright wrote: > Hi Keri, > > We started care in an emergency situation for him and were not only super > responsive but also all the caregivers except one were a good match. We > literally only had care for a week and never even had a chance to get a > rhythm going. They really liked Diane who worked almost every shift and > have said to us how happy they were with our care. > > He hasn't been happy at all with the facility Doreen is in either and I > honestly feel that no one will be able to make him happy until the stress > of this situation is resolved. I really don't believe any amount should b= e > discounted aside from maybe that very first shift where he was unhappy wi= th > the caregiver but again, it was a last minute and emergency start. > > Just my thoughts, > > Cheryl > > On Tue., Nov. 1, 2022, 3:24 p.m. Keri Thrush, wrote: > >> Hi, Cheryl. >> >> No need to apologize! Just to confirm, I was hoping to receive >> information on the details provided below... >> >> >> - Lastly, this morning I received the email below from Robert. We >> support the team on your decision making for this. Please let me know= how >> you would like to proceed. >> - Hello Keri >> >> Thank you for your follow-up email. I am open to provide any >> additional feedback if you feel it would be helpful in improving y= our >> business model, procedures and training. >> >> As my wife was witness to our call, we had a further discussion >> regarding the caliber of support we were provided and the costs in= curred. >> Obviously we are not refusing to pay your fees. However as we have= incurred >> considerable costs in getting the caliber of support we felt Mrs L= owbridge >> urgently required, it would be helpful if you could have someone r= eview the >> attached invoices and see if anything can be done. >> >> >> On Mon, Oct 31, 2022 at 3:02 PM Cheryl Cartwright >> wrote: >> >>> Hi Keri, >>> >>> This client is still on hold. She is being assessed for cognitive >>> ability and we are not currently providing care as this assessment is b= eing >>> done as an inpatient. Sorry, I thought Robert had communicated that or = I >>> would have emailed sooner. >>> >>> Best regards, >>> >>> Cheryl >>> >>> On Mon., Oct. 31, 2022, 6:07 p.m. Keri Thrush, >>> wrote: >>> >>>> Hi, Cheryl! >>>> >>>> Happy Monday :)... Just following up on this. >>>> >>>> On Wed, Oct 26, 2022 at 10:06 AM Keri Thrush >>>> wrote: >>>> >>>>> Hi, all! >>>>> >>>>> I was able to speak with Robert yesterday and the details of our call >>>>> are below... >>>>> >>>>> - He did mention the quick turnaround and how appreciative he >>>>> was/is. A