--0000000000000873b105ec6d1e54 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Keri, We started care in an emergency situation for him and were not only super responsive but also all the caregivers except one were a good match. We literally only had care for a week and never even had a chance to get a rhythm going. They really liked Diane who worked almost every shift and have said to us how happy they were with our care. He hasn't been happy at all with the facility Doreen is in either and I honestly feel that no one will be able to make him happy until the stress of this situation is resolved. I really don't believe any amount should be discounted aside from maybe that very first shift where he was unhappy with the caregiver but again, it was a last minute and emergency start. Just my thoughts, Cheryl On Tue., Nov. 1, 2022, 3:24 p.m. Keri Thrush, wrote: > Hi, Cheryl. > > No need to apologize! Just to confirm, I was hoping to receive informatio= n > on the details provided below... > > > - Lastly, this morning I received the email below from Robert. We > support the team on your decision making for this. Please let me know = how > you would like to proceed. > - Hello Keri > > Thank you for your follow-up email. I am open to provide any > additional feedback if you feel it would be helpful in improving yo= ur > business model, procedures and training. > > As my wife was witness to our call, we had a further discussion > regarding the caliber of support we were provided and the costs inc= urred. > Obviously we are not refusing to pay your fees. However as we have = incurred > considerable costs in getting the caliber of support we felt Mrs Lo= wbridge > urgently required, it would be helpful if you could have someone re= view the > attached invoices and see if anything can be done. > > > On Mon, Oct 31, 2022 at 3:02 PM Cheryl Cartwright > wrote: > >> Hi Keri, >> >> This client is still on hold. She is being assessed for cognitive abilit= y >> and we are not currently providing care as this assessment is being done= as >> an inpatient. Sorry, I thought Robert had communicated that or I would h= ave >> emailed sooner. >> >> Best regards, >> >> Cheryl >> >> On Mon., Oct. 31, 2022, 6:07 p.m. Keri Thrush, >> wrote: >> >>> Hi, Cheryl! >>> >>> Happy Monday :)... Just following up on this. >>> >>> On Wed, Oct 26, 2022 at 10:06 AM Keri Thrush wrote= : >>> >>>> Hi, all! >>>> >>>> I was able to speak with Robert yesterday and the details of our call >>>> are below... >>>> >>>> - He did mention the quick turnaround and how appreciative he >>>> was/is. Also mentioned that putting together a care plan in a small= time >>>> frame is difficult. GREAT WORK!!! >>>> - His biggest concerns mentioned were around the caregivers lack of >>>> experience, vetting, and their training - especially with Mrs. Lowb= ridge's >>>> dementia >>>> - Lola - lack of expertise >>>> - Diana - expertise >>>> - she had composure, method to consist