--0000000000007fdc0505ef4015bf Content-Type: text/plain; charset="UTF-8" It does and make sense - thanks Cheryl On Wed, Dec 7, 2022 at 12:03 PM Cheryl Cartwright wrote: > Good Afternoon Everyone, > > I just wanted to help provide some insight on the 1/10 scored in Vancouver > on this morning's Medallia report. The 1/10 was really for Vancouver > Coastal Health (VCH) and not for us. VCH is our client (government funded > care in Vancouver) and they hire us to care for people in their homes until > they are able to find a bed in a Long Term Care Home or until the client no > longer needs assistance. In this situation the client was moved into LTC as > she is not able to care for herself at home. The family was under the > impression that VCH would be providing home care indefinitely and as long > as her mother wanted to stay home. Obviously this is not the case as the > government can't afford to keep people at home on 24/7 care forever. They > are the ones who ended the service which their mother had no say over. They > had the option to pay for the care privately if they wanted but they did > not want to do that and so the decision is then made to move her to LTC. I > have a call with her daughter today to try and explain this again to her. > > I hope this explains things, > > Cheryl > > ---------- Forwarded message --------- > From: Medallia Feedback > Date: Wed, Dec 7, 2022 at 9:00 AM > Subject: Daily Report: Survey Scores 8 or Below > To: > > > This report is designed to help you identify situations that require > intervention and referral accounts at risk. Please review the report for > any of your Business Unit's responses. > > Email ahodges@thekey.com with any feedback, issues, or questions. > View My Dashboard > > > Business Unit Field Survey Program Referral Account Name Referral Account > Owner Link to Response Main Score > > Vancouver > Client End of Service > Vancouver Coastal Health > Jay Bradley > Go to Response > > 1 > Reason For Ending Service > My Mom did NOT CONSENT to end this service. She wanted to stay at home. > Your care aides thought that she was doing well at home. Her human rights > have been violated by my brother and now her human rights are being > violated by Vancouver Coastal Health. Lynn Valley Long Term Care Centre > will not allow any visitors to see my Mom. Social isolation is a huge > concern for seniors. And, leads to poor health. Why are they punishing her? > Winnipeg > Client Relationship > Google Search > Corporate Team > Go to Response > > 5 > Reason for Client NPS Score > It took a bit to find someone who would fit with auntie. Most workers were > not knowledgeable enough. > Winnipeg > Client Relationship > Google Search > Corporate Team > Go to Response > > 8 > Reason for Client NPS Score > Very responsive service. > > > > -- > *Cheryl Cartwright* > *Regional, Client Success, Canada * > Home Care Assistance > Office: 416-488-8777 > Toronto, ON (EST) > torontohomecareassistance.ca > --- > Read Our Testimon