--000000000000a13d6e05ef40d0fc Content-Type: text/plain; charset="UTF-8" Thanks, Cheryl! Greatly appreciate these details. All makes sense. On Wed, Dec 7, 2022 at 10:16 AM Angie Markwell wrote: > It does and make sense - thanks Cheryl > > On Wed, Dec 7, 2022 at 12:03 PM Cheryl Cartwright > wrote: > >> Good Afternoon Everyone, >> >> I just wanted to help provide some insight on the 1/10 scored in >> Vancouver on this morning's Medallia report. The 1/10 was really for >> Vancouver Coastal Health (VCH) and not for us. VCH is our client >> (government funded care in Vancouver) and they hire us to care for people >> in their homes until they are able to find a bed in a Long Term Care Home >> or until the client no longer needs assistance. In this situation the >> client was moved into LTC as she is not able to care for herself at home. >> The family was under the impression that VCH would be providing home care >> indefinitely and as long as her mother wanted to stay home. Obviously this >> is not the case as the government can't afford to keep people at home on >> 24/7 care forever. They are the ones who ended the service which their >> mother had no say over. They had the option to pay for the care privately >> if they wanted but they did not want to do that and so the decision is then >> made to move her to LTC. I have a call with her daughter today to try and >> explain this again to her. >> >> I hope this explains things, >> >> Cheryl >> >> ---------- Forwarded message --------- >> From: Medallia Feedback >> Date: Wed, Dec 7, 2022 at 9:00 AM >> Subject: Daily Report: Survey Scores 8 or Below >> To: >> >> >> This report is designed to help you identify situations that require >> intervention and referral accounts at risk. Please review the report for >> any of your Business Unit's responses. >> >> Email ahodges@thekey.com with any feedback, issues, or questions. >> View My Dashboard >> >> >> Business Unit Field Survey Program Referral Account Name Referral >> Account Owner Link to Response Main Score >> >> Vancouver >> Client End of Service >> Vancouver Coastal Health >> Jay Bradley >> Go to Response >> >> 1 >> Reason For Ending Service >> My Mom did NOT CONSENT to end this service. She wanted to stay at home. >> Your care aides thought that she was doing well at home. Her human rights >> have been violated by my brother and now her human rights are being >> violated by Vancouver Coastal Health. Lynn Valley Long Term Care Centre >> will not allow any visitors to see my Mom. Social isolation is a huge >> concern for seniors. And, leads to poor health. Why are they punishing her? >> Winnipeg >> Client Relationship >> Google Search >> Corporate Team >> Go to Response >> >> 5 >> Reason for Client NPS Score >> It took a bit to find someone who would fit with auntie. Most workers >> were not knowledgeable enough. >> Winnipeg >> Client Relationship >> Google Search >> Corporate Team >> Go to Response >> >> 8 >> Reason for Client NPS Score >> Very respons