Re: Billing Error - [#492522]

From
Claudia Vasquez <claudia.vasquez@thekey.com>
To
Irin Eva <irin.eva@thekey.com>
CC
Chandani Patel <cpatel@thekey.com>, Sumira Suthesan <billing@thekey.com>, pamela.luarte@thekey.com, tt@thekey.com, germaine.daniels@thekey.com, canadapayroll@thekey.com, vashon.palloo@thekey.com
Date
Wed, 4 Oct 2023 11:09:05 -0700
Folder
INBOX
--000000000000d961c40606e7e790 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello everyone, Our apologies for the delay, however Pam and I wanted to review this over and make sure its all correct. My apologies as I previously thought the pay cycle was from Sept 1-15th, it's actually Sept 4th-17th with payday was Sept 25th: Sept 14-17th CG was paid 39 hrs of Reg pay ($663) and 48 hrs of OT ($1224)= =3D $1,887 Sept 18-Oct 1 CG is getting overpaid by 7 hrs of reg pay $119 (payday Oct 6th). Please let us know if you may have any questions, thank you all. Claudia On Wed, Oct 4, 2023 at 10:34=E2=80=AFAM Irin Eva wrot= e: > Hi Chandani, > > Date Range (Sept 01 -15,2023) > > The CG Harnoor Kaur was overpaid $867.00 (39 hrs), not $462. > > And The client was overcharged $1,501.50. > > Also, we will send you the consent form for deduction that CG needs to > sign in. > > Thanks, > Irin > > On Wed, Oct 4, 2023 at 1:24=E2=80=AFPM Chandani Patel = wrote: > >> Hello, >> >> Just to clarify that the caregiver was only overpaid $462.00 and not >> this: from the previous email >> Invoice from Sept 1-15th client was over charged $1,501.50 and CG Harnoo= r >> Kaur was overpaid $867.00 (39 hrs). >> >> If someone could clarify this then I can reach out to the caregiver. >> Please also let me know how we would like the deposit to come to us. >> >> Thank you >> >> On Wed, Oct 4, 2023 at 1:01=E2=80=AFPM Sumira Suthesan >> wrote: >> >>> Hi Everyone, >>> >>> Please see attached revised invoice 6151 (September 1-15) and invoice >>> 6150 (September 16-30) >>> >>> For invoice 6151, the September 15 shift was removed and September 14 >>> (caregiver Harnoor) was billed for 12 hours (September 13 (3 hours) and >>> September 14 (9 hours)). >>> >>> >>> Please note that I was only able to change the billable hours and not >>> the end time for September 14th (it should state 9am instead of 11:59pm= as >>> the end time). >>> >>> If the end time needs to be changed on the invoice, we need to create a >>> new shift that is billable only. >>> >>> Thanks, >>> >>> Sumira Suthesan >>> >>> >>> On Wed, 4 Oct at 10:07 AM , Timothy Thomas wrote: >>> I believe you can't as the shifts are now finalized >>> >>> On Wed, Oct 4, 2023 at 11:52=E2=80=AFAM Sumira Suthesan >>> wrote: >>> >>>> Hi Pam, >>>> >>>> Hi Claudia, >>>> >>>> Do you know how I can edit the end time on September 14 from 11:59pm t= o >>>> 9am? >>>> >>>> It won't edit it in clearcare. >>>> >>>> >>>> Thanks, >>>> >>>> Sumira Suthesan >>>> >>>> >>>> On Wed, 4 Oct at 7:59 AM , Timothy Thomas wrote: >>>> @Chandani Patel can work with you to get the >>>> caregiver to sign. >>>> >>>> Thanks Germaine! >>>> >>>> On Tue, Oct 3, 2023 at 7:46=E2=80=AFPM Germaine Daniels >>> germaine.daniels@thekey.com> wrote: >>>> >>>>> Hi Tim, >>>>> >>>>> I will work with Irin to recoup the funds. However, we will need the >>>>> CG to sign the Wage Agreement. Who should we send the agreement to? >>>>> Germaine Daniels >>

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