--0000000000003248bc05e5864e58 Content-Type: text/plain; charset="UTF-8" Hi Isabelle! In order to eventually onboard to Frax for intakes, we should set an after hours IVR. It should mimic the on-hours IVR but point to whatever after hours solution each office is using. When they do onboard to Frax for Intakes we would then be set up for success to point option 1 24x7 to Frax. Thanks! GW On Fri, Aug 5, 2022 at 1:00 PM Isabelle La wrote: > Hi All, > > I was able to connect with Tim last week to confirm the Canadian 8x8 > Standard IVR that he would like to see in place and want to make sure that > Gabrielle and Ken have a chance to review and approve this as well before I > start to roll it out with the Canadian teams that are currently in process > or have already onboarded to 8x8. Please let me know that this is approved > by both of you and I will move forward, thank you. > > *Auto-Attendant Prompt/Recording* > Please confirm what the recording should hold for branding, if it is "Home > Care Assistance", "Home Care Assistance of * (**location name) "* or > if it should be "The Key" - I'm not sure what the rebrand timeline is and > if that will be for all of Canada at the same time or if it is going to be > rolled out in stages depending on location. Please let me know so I can get > custom recordings done if needed. Best if someone, perhaps Tim, can provide > a script for recording so there is confirmation on branding and continuity > across all Canadian locations. > > *IVR Daytime Options* > > - Option 1 - Intake/New Business > - Option 2 - Existing Clients > - Option 3 - Caregivers > - Option 4 - Recruitment/Employment Opportunities > - Option 5 - Dial by name Directory > - Option 6 - All Other Calls > - Option * - Repeat Menu > > *IVR Closed Hour Options* > > I believe this is site-by-site currently, there is no Standard at this > time as some sites are using answering services, some have on-call cell and > some have on-call ring groups. > > > -- > *Isabelle La * > Project Management, IT Dept. > * Please note my email has changed: * > ila@thekey.com > Direct: 650-231-5733 > Fax: 919-377-9020 > > TheKey.com > [image: TheKey] > --0000000000003248bc05e5864e58 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Isabelle! In order to eventually onb= oard to Frax for intakes, we should set an after hours IVR.=C2=A0 It should= mimic the on-hours IVR but point to whatever after hours solution each off= ice is using.=C2=A0 When they do onboard to Frax for Intakes we would then = be set up for success to point option 1 24x7 to Frax. Thanks! GW On Fri, Aug 5, 2022 at 1:00 PM= Isabelle La < ila@thekey.com > w= rote: Hi All,=C2=A0 I was able to connect with Tim la= st week to confirm the Canadian 8x8 Standard IVR that he would like to see = in place and want to make sure that Gabrielle and Ken have a chance to revi= ew and approve this as well before=C2=A0I start to roll it out with the Can= adian teams that are cu