Fwd: Mortimer, John - Open Invoice - Please Respond

--0000000000007ba1bc06051971c7 Content-Type: multipart/alternative; boundary="0000000000007ba1ba06051971c5" --0000000000007ba1ba06051971c5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Team, Please see the email forward below. The client's payer is reporting multiple billing issues for Winnipeg client John Mortimer . Thank you, *John Janiga* Senior Accounts Receivable Specialist *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] ---------- Forwarded message --------- From: Carol Kos Date: Mon, Sep 11, 2023 at 2:11=E2=80=AFPM Subject: Re: Mortimer, John - Open Invoice - Please Respond To: John Janiga Cc: Bill Mortimer Good Afternoon John, Thank-you for bringing the outstanding invoice to our attention. I agree that we owe for invoice no. 5747 in the amount of $550. Sorry for the delay in responding. I took this opportunity to review all invoices issued to my Dad by the TheKey (formerly Home Care Assistance). During my review of all the invoices, I found the following discrepancies which I hope that you can resolve: 1. On invoice no. 5086 dated September 16, 2022, we were charged $720 for September 6, 2022 to September 7, 2022. The daily rate charge should have been $575. 2. On invoice no. 5086 dated September 16, 2022, we were charged $720 for September 10, 2022 to September 11, 2022. The daily rate charge should have been $575. 3. On invoice no. 5317 dated November 30, 2022, we were charged twice for November 23, 2022 to November 24, 2022 =E2=80=93 once for Kelley = and once for Cecilia (2 x $575). On November 23, 2022, Kelley had a medical emergency and left caring for my Dad at approximately 4:30 pm. A neighbour friend was called to come look after my Dad who stayed until 11:00 pm. Cecilia, who had just been assigned to my Dad=E2=80=99s care team but had n= ot received training yet and had not met my father yet, offered to assist that day. She arrived at 7:00 pm on November 23, 2022 and stayed until approximately 11:00 pm. I was required to go to my Dads on November 23, 2022 and spend the night. I arrived at approximately 9:00 pm. It was expected that Dorothy would arrive on the morning of November 24, 2022 at 10:00 am. I do not think we should be charged for the full 24 hours (from 10:00 am on November 23, 2022 to 10:00 am on November 24, 2022) for two people. Kelly was there for 6.5 hours and Cecilia was there for 4 hours. I would have thought we should be charged for half a day of service at most= . 4. On invoice no. 5317 dated November 30, 2022, we were charged a full day for November 24, 2022 to November 25, 2022 for Cecilia. As noted in item #3 above, I spent the night of November 23, 2022 with the expectation that Dorothy would arrive on November 24, 2022 at 10:00 am. Dorothy did not show up and I was required to stay the day with my Dad until Cecilia arrived at approximately 5:00 pm. I would have thought we would have been discounted for this day as Cecilia did not work the