Re: Mortimer, John - Open Invoice - Please Respond

 --000000000000e92acd06053f6191 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Brian/Ali, Do you have time this week, so we can go over the charges and bookings from 2022 and a few in 2023? Please let me know. Thanks, *Sumira Suthesan* Accounts Receivable Specialist T: 438-230-3887 ext.1070006 www.TheKey.com [image: TheKey] On Mon, Sep 11, 2023 at 11:24=E2=80=AFAM John Janiga wrote: > Hello Team, > > Please see the email forward below. The client's payer is reporting > multiple billing issues for Winnipeg client John Mortimer . > > Thank you, > *John Janiga* > Senior Accounts Receivable Specialist > *john.janiga@thekey.com * > *408-647-7538 * > TheKey.com > [image: TheKey] > > > > ---------- Forwarded message --------- > From: Carol Kos > Date: Mon, Sep 11, 2023 at 2:11=E2=80=AFPM > Subject: Re: Mortimer, John - Open Invoice - Please Respond > To: John Janiga > Cc: Bill Mortimer > > > Good Afternoon John, > > > > Thank-you for bringing the outstanding invoice to our attention. I agree > that we owe for invoice no. 5747 in the amount of $550. > > > > Sorry for the delay in responding. I took this opportunity to review all > invoices issued to my Dad by the TheKey (formerly Home Care Assistance). > During my review of all the invoices, I found the following discrepancies > which I hope that you can resolve: > > > > 1. On invoice no. 5086 dated September 16, 2022, we were charged > $720 for September 6, 2022 to September 7, 2022. The daily rate charge > should have been $575. > > 2. On invoice no. 5086 dated September 16, 2022, we were charged > $720 for September 10, 2022 to September 11, 2022. The daily rate charge > should have been $575. > > 3. On invoice no. 5317 dated November 30, 2022, we were charged > twice for November 23, 2022 to November 24, 2022 =E2=80=93 once for Kelle= y and once > for Cecilia (2 x $575). On November 23, 2022, Kelley had a medical > emergency and left caring for my Dad at approximately 4:30 pm. A neighbo= ur > friend was called to come look after my Dad who stayed until 11:00 pm. > Cecilia, who had just been assigned to my Dad=E2=80=99s care team but had= not > received training yet and had not met my father yet, offered to assist th= at > day. She arrived at 7:00 pm on November 23, 2022 and stayed until > approximately 11:00 pm. I was required to go to my Dads on November 23, > 2022 and spend the night. I arrived at approximately 9:00 pm. It was > expected that Dorothy would arrive on the morning of November 24, 2022 at > 10:00 am. I do not think we should be charged for the full 24 hours (fro= m > 10:00 am on November 23, 2022 to 10:00 am on November 24, 2022) for two > people. Kelly was there for 6.5 hours and Cecilia was there for 4 hours. > I would have thought we should be charged for half a day of service at mo= st. > > 4. On invoice no. 5317 dated November 30, 2022, we were charged a > full day for November 24, 2022 to November 25, 2022 for Cecilia. As note= d > in item #3 above, I spent the night of November 23, 2022 with the > expectation that Dorothy would arrive on November 24, 2022 at 10:00 am. > Dorothy did not show up and I was required to stay the day with my Dad > until Cecilia arrived at approximately 5:00 pm. I would have thought we > would have been discounted for this day as Cecilia did not work the full = 24 > hour shift. > > 5. On invoice no. 5317 dated November 30, 2022, we were charged > twice the daily rate for November 25, 2022 to November 26, 2022. This is > the day that Cecilia was scheduled for training. Brian Boxall, theKey Ca= re > Manager, and I had agreed that theKey would cover 50% of Cecilia=E2=80=99= s training > cost and we would cover the other 50% of the cost. I would have thought > Cecilia=E2=80=99s training cost would be based on her wages only; not at = the daily > charge rate. > > 6. On invoice no. 5337 dated November 30, 2022, we were charged > twice for October 20, 2022 to October 21, 2022 (2 x $575) =E2=80=93 once = for Nancy > and once for Kelley. There should only be one charge. > > 7. On invoice no. 5526 dated February 14, 2023, we were charged an > additional $60 for February 12, 2023. We are not sure why there was a $6= 0 > charge in addition to our daily rate charge. > > 8. On invoice no. 5651 dated March 31, 2023, it appears the invoice > is missing a daily charge ($575) for March 16, 2023 to March 17, 2023. > > 9. On invoice no. 5731 dated April 30, 2023, we were charged > $962.50 for April 21, 2023 to April 22, 2023. The daily rate charge was > $632.50. We are no