Re: Care Match Pilot - Kick Off Call @ Tue, Nov 5, 2 024 1:00pm – 2:00pm (GMT-07)

From
Amy Harris <aharris@thekey.com>
To
Megan Harris <megan.harris@thekey.com>
CC
Emily Sun <emily.sun@thekey.com>, Brian Bollum <bbollum@thekey.com>, Christin Silveira <csilveira@thekey.com>, Carly Sims <csims@thekey.com>, Danielle James <danielle.james@thekey.com>, Jessica Thomas <jessica.thomas@thekey.com>, Lori French <lori.french@thekey.com>, Shadi Gholizadeh <shadi@thekey.com>, Tala Barakat <tala.barakat@thekey.com>, Tiffany Phillips <tiffany.phillips@thekey.com>, Timothy Thomas <tt@thekey.com>
Date
Tue, 19 Nov 2024 11:27:39 -0700
Folder
INBOX
--000000000000b723fb06274831ca Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I'll send you client info and how they identified match in a separate email, Megan. In case you want to have more specific documentation= . Amy On Mon, Nov 18, 2024 at 3:43=E2=80=AFPM Megan Harris wrote: > Thanks Amy, I will work with Shadi on the category levels being grouped > together in tags. > > On Mon, Nov 18, 2024 at 10:38=E2=80=AFAM Amy Harris = wrote: > >> I've working with the CSM's in Omaha and it's been smooth as silk from >> their perspective. The delineation of client level was a simple task for >> them. They basically decided that if "on bad days" the client would boun= ce >> up into a more difficult category, they were choosing the more difficult >> one. Then, they felt it made sense to adjust it probably slightly up or >> down based on reassessment/QA visits. >> >> One request they had: could we get the category levels to be listed righ= t >> next to each other in tags? As it currently stands, you have to look for >> the category so would be nice to have them grouped together. Give me a c= all >> if that is confusing. >> >> Amy >> >> >> On Mon, Nov 18, 2024 at 10:18=E2=80=AFAM Emily Sun wrote: >> >>> Hello, >>> >>> I have not had any issues so far. The only thing is that at times, I >>> feel like you have to use your best judgement when it comes to clients = who >>> are showing changes/issues that could fall under multiple C or P >>> categories. >>> >>> Clients may be displaying signs under multiple descriptions (i.e. could >>> be both C1 or C2), but I have been just going with the more severe opti= on >>> to be on the safe side if I am unsure which one to pick. >>> >>> Every client's decline/impairments progress in a different way so it's >>> important to remember there is no "one size fits all" when selecting th= e >>> codes. >>> >>> Hope this makes sense. >>> >>> Thank you! >>> >>> On Mon, Nov 18, 2024 at 9:36=E2=80=AFAM Megan Harris >>> wrote: >>> >>>> Hello, >>>> >>>> Happy Monday! >>>> >>>> We just wanted to check in and see how everything is going? Have you >>>> encountered any issues or challenges so far? If so, what are the kinds= of >>>> scenario's that have come up? >>>> >>>> Friend reminder, don't forget to try this on new and existing clients. >>>> >>>> Sincerely, >>>> >>>> Megan >>>> >>>> >>>> On Tue, Nov 5, 2024 at 2:43=E2=80=AFPM Megan Harris >>>> wrote: >>>> >>>>> Hello, >>>>> >>>>> Thank you for your time today. Each of you have been added to the Car= e >>>>> Match Project folder >>>>> >>>>> . >>>>> >>>>> Where you will find the following documents; >>>>> >>>>> - Care Match Google Presentation Slides >>>>> >>>>> - Care Match Plan >>>>> >>>>> - High level overview of project >>>>> - Care Match Profiles Document >>>>> >>>>> >>>>> - Complete breakdown of the cognitive and physical >>>>> attributes with examples. >>>>> - WellSky Guides >>>>> - Tagging - Cognitive and Physical Attributes >>>>> >>>>> - 

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