--Apple-Mail-0B4B5AB0-8D80-4794-8C7B-1AA9CBB49AD1 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hey Chuck, I will email B= ill with full breakdown and explanation today . He will unde= rstand charges and where we are at after reviewing the breakdown = CDHC clients have been a nightmare with this transition b= ecause of how it was being done in the past in regards to submissions . We f= inally cleaned it all out and changed the billing to monthly . Will be much s= impler going forward . We spent hours and hours on t= hese few clients . We shouldn=E2=80=99t have this issue going forward . As y= ou understand it=E2=80=99s a gruesome process . If clients complain about ne= w process and billing please let me know but Michelle and Kristy will be tak= ing it over. Thank you , On Jun 6, 2023, at 12:36 PM, Chuck T= erlesky <cterlesky@thekey.com> wrote: =EF=BB=BF Hi Ali, I spoke with Bill - again - he is beyond frustrated&n= bsp;with his billing. To follow up on our conference call yesterday, you men= tioned that we would have an update on the account that would be provid= ed. He said he would be looking for another company if we can not provide hi= m with documentation on his BlueCross payments and where his account st= ands. Versapay only shows what is owed with no history for him. Can you plea= se make this a priority for him today? If there is anything I can do to help you out, please don't= hesitate to let me know. Cheryl has offered to assist by calling Bill if yo= u need her to. Let's w= ork together to get this sorted out. Regards, Chuck On Tue, Jun 6, 2023 at 10:04=E2=80=AFAM < VirtualOfficeVoiceMails@8x8.com > wrote: =20 Hel= lo Chuck Terlesky, Your Virtual Office Extens= ion 800001 has a new voicemail. New voicemail details: Received from: =09 =09 1-403-605-7557 WILLIAM PICKEN =09 Date/Time: Tuesday, June 6= , 2023 10:03:54 AM