--0000000000008bd65305fd79c66d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Ive sent email to Bill with full breakdown On Tue, Jun 6, 2023 at 12:56=E2=80=AFPM Ali Malik wr= ote: > Hey Chuck, > > I will email Bill with full breakdown and explanation today . > He will understand charges and where we are at after reviewing the > breakdown > > CDHC clients have been a nightmare with this transition because of how it > was being done in the past in regards to submissions . We finally cleaned > it all out and changed the billing to monthly . Will be much simpler goin= g > forward . > > We spent hours and hours on these few clients . We shouldn=E2=80=99t have= this > issue going forward . As you understand it=E2=80=99s a gruesome process .= If > clients complain about new process and billing please let me know but > Michelle and Kristy will be taking it over. > > Thank you , > > > On Jun 6, 2023, at 12:36 PM, Chuck Terlesky wrote: > > =EF=BB=BF > Hi Ali, > > I spoke with Bill - again - he is beyond frustrated with his billing. To > follow up on our conference call yesterday, you mentioned that we would > have an update on the account that would be provided. He said he would be > looking for another company if we can not provide him with documentation = on > his BlueCross payments and where his account stands. Versapay only shows > what is owed with no history for him. Can you please make this a priority > for him today? > > If there is anything I can do to help you out, please don't hesitate to > let me know. Cheryl has offered to assist by calling Bill if you need her > to. > > Let's work together to get this sorted out. > Regards, > Chuck > > > > On Tue, Jun 6, 2023 at 10:04=E2=80=AFAM = wrote: > >> [image: 8x8 Inc.] >> >> *Hello Chuck Terlesky,* >> >> Your Virtual Office Extension 800001 has a new voicemail. >> ------------------------------ >> New voicemail details: >> *Received from:* >> 1-403-605-7557 [image: Call This Number] WILLIAM PICKEN >> >> *Date/Time:* >> Tuesday, June 6, 2023 10:03:54 AM >> >> *Duration:* >> 14 Seconds >> >> *VM Transcript:* >> Warning it pillpack in calling I'm trying to get ahold of Jack if he >> would return my call please (403) 605-7557. Thank you. >> ------------------------------ >> >> >> > > > -- > Chuck Terlesky B.A., CCPE > General Manager/Regional Caregiver Ambassador for Canada > > 403-301-3777 > > TheKey.ca > > [image: TheKey] > > --=20 *Ali Malik* Manager - Financial Operations --0000000000008bd65305fd79c66d Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Ive sent email to Bill with full breakdown On Tue, Jun 6, 2= 023 at 12:56=E2=80=AFPM Ali Malik < ali.malik@thekey.com > wrote: Hey Chuck, I wi= ll email Bill with full breakdown and explanation today .=C2=A0 H= e will understand charges and where we are at after reviewing the breakdown= =C2=A0 CDHC clients have been a nightmare with thi= s transition because of how it was bei