This is a multipart message in MIME format. ------=_NextPart_000_0C5B_01DA5B35.1F4AC8C0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0C5C_01DA5B35.1F4AC8C0" ------=_NextPart_001_0C5C_01DA5B35.1F4AC8C0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Hi Ainsley, =20 Can we please have an update on this? =20 Thank you. =20 Andreas Kozak Procurement (631) 400-4409 =20 =20 =20 https://thekey.com/ =20 From: Drevik, Abby =20 Sent: Thursday, February 8, 2024 10:33 To: Cheryl Cartwright ; Deeth, Ainsley = Cc: andreas.kozak@thekey.com; tt@thekey.com Subject: RE: Amazon Account =20 Ah=E2=80=A6 @Deeth, Ainsley is there a = ticket you can open to remove that second authentication? Or what is = your recommendation? =20 From: Cheryl Cartwright >=20 Sent: Thursday, February 8, 2024 10:31 AM To: Drevik, Abby > Cc: Deeth, Ainsley >; = andreas.kozak@thekey.com ; = tt@thekey.com =20 Subject: RE: [EXTERNAL] Amazon Account =20 CAUTION: This email originated from outside of the organization. Do not = click links or open attachments unless you can confirm the sender and = know the content is safe. =20 The issue is with the verification code. They are sending the first one = to my email which I am receiving just fine. Then there is a second code = that is sent to my cell number which is not coming through and = I=E2=80=99m not sure if the correct phone number is listed.=20 =20 416-357-4584 is my cell number.=20 =20 Cheryl =20 On Thu, Feb 8, 2024 at 11:15=E2=80=AFAM Drevik, Abby > wrote: She should be able to merge the individual account through the invite = link I sent out. If there=E2=80=99s an error with that then please share = and we can troubleshoot. She will either have to do one of the following = if that individual account should not be merged: * Change the email to her personal email on that account, then = she=E2=80=99ll be able to accept the invitation without merging the = individual account to the main Canada account * Request to deactivate the account entirely. Customer service can help = with that through the chat functionality =20 From: andreas.kozak@thekey.com = >=20 Sent: Thursday, February 8, 2024 10:10 AM To: Drevik, Abby >; = Deeth, Ainsley > Cc: 'Cheryl Cartwright' >; 'Timothy Thomas' > Subject: RE: [EXTERNAL] Amazon Account Importance: High =20 CAUTION: This email originated from outside of the organization. Do not = click links or open attachments unless you can confirm the sender and = know the content is safe. =20 Can someone at Amazon please help us resolve this? Does Cheryl have to = close out the individual account first, before being able to join the = Business Account? =20 Thx, =20 Andy =20 Andreas Kozak Procurement =20 (631) 400-4409 =20 =20 =20 https://thekey.com/ =20 From: Drevik, Abby >=20 Sent: Wednesday, February 7, 2024 13:22 To: Cheryl Cartwright >; andreas.kozak@thekey.com = ; Deeth, Ainsley > Subject: RE: Amazon Account =20 Try to clear cache and cookies then try to re-joi