Re: Amazon Account

So if you could please remove my cell number as that seems to be the
problem. If I don't have to authenticate it with both my cell AND my email
it should work. Amazon does not allow you to have two accounts connected to
the same phone number weirdly enough.

Please try removing it and let's see if that works.

Cheryl

On Fri, Feb 9, 2024 at 9:51 AM <andreas.kozak@thekey.com> wrote:

> Hi Ainsley,
>
>
>
> Can we please have an update on this?
>
>
>
> Thank you.
>
>
>
> Andreas Kozak
>
> Procurement
>
> (631) 400-4409
>
>
>
> [image: TheKey] <https://homecareassistance.com/>
>
>
>
> https://thekey.com/
>
>
>
> *From:* Drevik, Abby <adrevik@amazon.com>
> *Sent:* Thursday, February 8, 2024 10:33
> *To:* Cheryl Cartwright <ccartwright@thekey.com>; Deeth, Ainsley <
> adeeth@amazon.com>
> *Cc:* andreas.kozak@thekey.com; tt@thekey.com
> *Subject:* RE: Amazon Account
>
>
>
> Ah… @Deeth, Ainsley <adeeth@amazon.com> is there a ticket you can open to
> remove that second authentication? Or what is your recommendation?
>
>
>
> *From:* Cheryl Cartwright <ccartwright@thekey.com>
> *Sent:* Thursday, February 8, 2024 10:31 AM
> *To:* Drevik, Abby <adrevik@amazon.com>
> *Cc:* Deeth, Ainsley <adeeth@amazon.com>; andreas.kozak@thekey.com;
> tt@thekey.com
> *Subject:* RE: [EXTERNAL] Amazon Account
>
>
>
> *CAUTION*: This email originated from outside of the organization. Do not
> click links or open attachments unless you can confirm the sender and know
> the content is safe.
>
>
>
> The issue is with the verification code. They are sending the first one to
> my email which I am receiving just fine. Then there is a second code that
> is sent to my cell number which is not coming through and I’m not sure if
> the correct phone number is listed.
>
>
>
> 416-357-4584 is my cell number.
>
>
>
> Cheryl
>
>
>
> On Thu, Feb 8, 2024 at 11:15 AM Drevik, Abby <adrevik@amazon.com> wrote:
>
> She should be able to merge the individual account through the invite link
> I sent out. If there’s an error with that then please share and we can
> troubleshoot. She will either have to do one of the following if that
> individual account should not be merged:
>
>    - Change the email to her personal email on that account, then she’ll
>    be able to accept the invitation without merging the individual account to
>    the main Canada account
>    - Request to deactivate the account entirely. Customer service can
>    help with that through the chat functionality
>
>
>
> *From:* andreas.kozak@thekey.com <andreas.kozak@thekey.com>
> *Sent:* Thursday, February 8, 2024 10:10 AM
> *To:* Drevik, Abby <adrevik@amazon.com>; Deeth, Ainsley <adeeth@amazon.com
> >
> *Cc:* 'Cheryl Cartwright' <ccartwright@thekey.com>; 'Timothy Thomas' <
> tt@thekey.com>
> *Subject:* RE: [EXTERNAL] Amazon Account
> *Importance:* High
>
>
>
> *CAUTION*: This email originated from outside of the organization. Do not
> click links or open attachments unless you can confirm the sender and know
> the content is safe.
>
>
>
> Can someone at Amazon please help us resolve this?  Does Cheryl have to
> close out the individual account first, before being able to join the
> Business Account?
>
>
>
> Thx,
>
>
>
> Andy
>
>
>
> Andreas Kozak
>
> Procurement
>
>
>
> (631) 400-4409
>
>
>
> [image: TheKey] <https://homecareassistance.com/>
>
>
>
> https://thekey.com/
>
>
>
> *From:* Drevik, Abby <adrevik@amazon.com>
> *Sent:* Wednesday, February 7, 2024 13:22
> *To:* Cheryl Cartwright <ccartwright@thekey.com>; andreas.kozak@thekey.com;
> Deeth, Ainsley <adeeth@amazon.com>
> *Subject:* RE: Amazon Account
>
>
>
> Try to clear cache and cookies then try to re-join. If that doesn’t work
> then @Deeth, Ainsley <adeeth@amazon.com> can you submit a CS escalation
> ticket to help get her on the account?
>
>
>
> *From:* Cheryl Cartwright <ccartwright@thekey.com>
> *Sent:* Wednesday, February 7, 2024 1:19 PM
> *To:* andreas.kozak@thekey.com
> *Cc:* Drevik, Abby <adrevik@amazon.com>; Deeth, Ainsley <adeeth@amazon.com
> >
> *Subject:* RE: [EXTERNAL] Amazon Account
>
>
>
> *CAUTION*: This email originated from outside of the organization. Do not
> click links or open attachments unless you can confirm the sender and know
> the content is safe.
>
>
>
> It is somehow connecting me back to my SJD Business Account when I hit the
> button "try another way" it brings that account up. my @homecareassistance
> email address though should not be connected to my @thekey email address as
> far as Amazon knows though right?
>
>
>
> Let me know if you need to screen share
>
>
>
> On Wed, Feb 7, 2024 at 2:15 PM Cheryl Cartwright <ccartwright@thekey.com>
> wrote:
>
> Yes but it does the same thing. Sends me a code to my email. Then I put
> that in and it says it will send a code to my cell phone but never does.
>
>
>
> On Wed, Feb 7, 2024 at 2:10 PM <andreas.kozak@thekey.com> wrote:
>
> Is there a “forgot password” option?
>
>
>
> Andreas Kozak
>
> Procurement
>
> (631) 400-4409
>
>
>
> [image: TheKey] <https://homecareassistance.com/>
>
>
>
> https://thekey.com/
>
>
>
> *From:* Cheryl Cartwright <ccartwright@thekey.com>
> *Sent:* Wednesday, February 7, 2024 13:03
> *To:* andreas.kozak@thekey.com
> *Cc:* Drevik, Abby <adrevik@amazon.com>; Deeth, Ainsley <adeeth@amazon.com
> >
> *Subject:* Re: Amazon Account
>
>
>
> Won't let me sign in. Keeps saying the password is incorrect but it's the
> only password associated with that email address.
>
>
>
> Cheryl
>
>
>
> On Wed, Feb 7, 2024 at 12:54 PM <andreas.kozak@thekey.com> wrote:
>
> Done.  Cheryl, please try again and let us know…
>
>
>
> Andreas Kozak
>
> Procurement
>
> (631) 400-4409
>
>
>
> [image: TheKey] <https://homecareassistance.com/>
>
>
>
> https://thekey.com/
>
>
>
> *From:* Drevik, Abby <adrevik@amazon.com>
> *Sent:* Wednesday, February 7, 2024 11:32
> *To:* andreas.kozak@thekey.com; 'Cheryl Cartwright' <
> ccartwright@thekey.com>
> *Cc:* Deeth, Ainsley <adeeth@amazon.com>
> *Subject:* RE: Amazon Account
>
>
>
> That’s odd, I see in our internal system but youre right. Can you send her
> an invite to the Canada account and then she can try to accept from there?
> I removed the old invite so we can start over!
>
>
>
> If that doesn’t work the Ainsley can submit a support escalation ticket to
> figure out how to get her on the account
>
>
>
> *From:* andreas.kozak@thekey.com <andreas.kozak@thekey.com>
> *Sent:* Wednesday, February 7, 2024 11:24 AM
> *To:* 'Cheryl Cartwright' <ccartwright@thekey.com>; Drevik, Abby <
> adrevik@amazon.com>
> *Cc:* Deeth, Ainsley <adeeth@amazon.com>
> *Subject:* RE: [EXTERNAL] Amazon Account
>
>
>
> *CAUTION*: This email originated from outside of the organization. Do not
> click links or open attachments unless you can confirm the sender and know
> the content is safe.
>
>
>
> Cheryl,
>
>
>
> You should be using the TheKey business account through the Coupa punchout
> catalogue, not individual accounts.  Obviously, we need to make this work,
> first…
>
>
>
> Thx,
>
>
> Andy
>
>
>
> Andreas Kozak
>
> Procurement
>
>
>
> (631) 400-4409
>
>
>
> [image: TheKey] <https://homecareassistance.com/>
>
>
>
> https://thekey.com/
>
>
>
> *From:* Cheryl Cartwright <ccartwright@thekey.com>
> *Sent:* Wednesday, February 7, 2024 11:20
> *To:* Drevik, Abby <adrevik@amazon.com>
> *Cc:* Deeth, Ainsley <adeeth@amazon.com>; andreas.kozak@thekey.com
> *Subject:* Re: Amazon Account
>
>
>
> Hi! I was going to say that actually but figured you knew it was in
> Canada. Okay so we will continue using our Canadian business accounts then.
>
>
>
> On Wed, Feb 7, 2024 at 12:15 PM Drevik, Abby <adrevik@amazon.com> wrote:
>
> Oh! This is Canada…so Cheryl is on the US account not the Canada. Users
> can only be a part of one account so if she should be on Canada instead,
> you’ll want to remove her from the US account then invite to the Canada
> account
>
>
>
> *From:* andreas.kozak@thekey.com <andreas.kozak@thekey.com>
> *Sent:* Wednesday, February 7, 2024 11:13 AM
> *To:* Drevik, Abby <adrevik@amazon.com>; Deeth, Ainsley <adeeth@amazon.com>;
> 'Cheryl Cartwright' <ccartwright@thekey.com>
> *Subject:* RE: [EXTERNAL] Amazon Account
>
>
>
> *CAUTION*: This email originated from outside of the organization. Do not
> click links or open attachments unless you can confirm the sender and know
> the content is safe.
>
>
>
> Hi Abby, I don’t see her on the account …
>
>
>
>
>
> Andreas Kozak
>
> Procurement
>
>
>
> (631) 400-4409
>
>
>
> [image: TheKey] <https://homecareassistance.com/>
>
>
>
> https://thekey.com/
>
>
>
> *From:* Drevik, Abby <adrevik@amazon.com>
> *Sent:* Wednesday, February 7, 2024 10:50
> *To:* andreas.kozak@thekey.com; Deeth, Ainsley <adeeth@amazon.com>;
> 'Cheryl Cartwright' <ccartwright@thekey.com>
> *Subject:* RE: Amazon Account
>
>
>
> She’s already on the main account so you should be able to log into amazon
> and the OTP (one time password) should be going to your
> ccartwright@thekey.com email if you need to reset it just click on forgot
> password.
>
>
>
> *From:* andreas.kozak@thekey.com <andreas.kozak@thekey.com>
> *Sent:* Wednesday, February 7, 2024 10:47 AM
> *To:* Deeth, Ainsley <adeeth@amazon.com>; 'Cheryl Cartwright' <
> ccartwright@thekey.com>
> *Cc:* Drevik, Abby <adrevik@amazon.com>
> *Subject:* RE: [EXTERNAL] Amazon Account
> *Importance:* High
>
>
>
> *CAUTION*: This email originated from outside of the organization. Do not
> click links or open attachments unless you can confirm the sender and know
> the content is safe.
>
>
>
> Hmmm… the link here seems to be the phone number.  Amazon probably
> recognizes your phone number as being associated with your individual
> account and therefore errors out.   I’m just thinking out loud, so let me
> loop in someone from Amazon.
>
>
>
> *@ Ainsley:*  First of all, it’s nice to e-meet you!  Would you be able
> to provide some guidance on how we can get Cheryl added to our business
> account?  Does she have to close the individual account first, or can you
> somehow merge in the background?
>
>
>
> Thx,
>
>
>
> Andy
>
>
>
>
>
> Andreas Kozak
>
> Procurement
>
>
>
> (631) 400-4409
>
>
>
> [image: TheKey] <https://homecareassistance.com/>
>
>
>
> https://thekey.com/
>
>
>
> *From:* Cheryl Cartwright <ccartwright@thekey.com>
> *Sent:* Wednesday, February 7, 2024 10:37
> *To:* andreas.kozak@thekey.com
> *Subject:* Re: Amazon Account
>
>
>
> Okay I am out of the car and back at the office. Sorry.
>
>
>
> So what is happening is I get to the part where they send a code to my
> email. I put that code in and it says it's going to send another code to my
> cell phone 416-357-4584 but a code never comes. I have tried so many times.
>
>
>
> Can they help with this?
>
>
>
> Cheryl
>
>
>
> On Wed, Feb 7, 2024 at 10:30 AM <andreas.kozak@thekey.com> wrote:
>
> LOL…  Let’s connect when you’re not driving, ok?  I’m here to help.
>
>
>
> Andreas Kozak
>
> Procurement
>
> (631) 400-4409
>
>
>
> [image: TheKey] <https://homecareassistance.com/>
>
>
>
> https://thekey.com/
>
>
>
> *From:* Cheryl Cartwright <ccartwright@thekey.com>
> *Sent:* Wednesday, February 7, 2024 9:30
> *To:* andreas.kozak@thekey.com
> *Subject:* Re: Amazon Account
>
>
>
> Sorry, I am driving and this is voice to text that was meant to say I do
> not place orders through Amazon but members on my team do where they sent
> the invitation for the corporate Amazon account
>
>
>
> On Wed, Feb 7, 2024 at 10:28 AM Cheryl Cartwright <ccartwright@thekey.com>
> wrote:
>
> Place orders through Amazon, but the case managers on my team do or they
> all sent an invite for the corporate account?
>
>
>
> On Wed, Feb 7, 2024 at 10:28 AM <andreas.kozak@thekey.com> wrote:
>
> Ok, so that should not prevent you from joining our business account.  Did
> you try the link I sent you Monday?
>
>
>
>
>
> Andreas Kozak
>
> Procurement
>
> (631) 400-4409
>
>
>
> [image: TheKey] <https://homecareassistance.com/>
>
>
>
> https://thekey.com/
>
>
>
> *From:* Cheryl Cartwright <ccartwright@thekey.com>
> *Sent:* Wednesday, February 7, 2024 9:26
> *To:* andreas.kozak@thekey.com
> *Subject:* Re: Amazon Account
>
>
>
> The email addresses are not the same.
>
>
>
> On Wed, Feb 7, 2024 at 10:25 AM Cheryl Cartwright <ccartwright@thekey.com>
> wrote:
>
> The email address affiliated with my SJD Business account is
> ccartwright@homecareassistance.com
>
>
>
>
>
>
>
> On Wed, Feb 7, 2024 at 10:23 AM <andreas.kozak@thekey.com> wrote:
>
> Hi Cheryl,
>
>
>
> Can I please have an update regarding this issue?  I see that you’re still
> in “pending” status in our business account.  Is the link I sent you not
> working?
>
>
>
> Which email address is associated with your individual Amazon account?
>   If it is the same that we’re trying to use here, then that is likely the
> issue.  I would have to resolve that with the Amazon team, and if they’re
> unable to merge the accounts in the background, it may be necessary for you
> to close the individual account first.  Please let me know the status so we
> can get that resolved as soon as possible.
>
>
>
> Thx,
>
>
>
> Andy
>
>
>
> Andreas Kozak
>
> Procurement
>
> (631) 400-4409
>
>
>
> [image: TheKey] <https://homecareassistance.com/>
>
>
>
> https://thekey.com/
>
>
>
> *From:* andreas.kozak@thekey.com <andreas.kozak@thekey.com>
> *Sent:* Monday, February 5, 2024 13:23
> *To:* 'Cheryl Cartwright' <ccartwright@thekey.com>
> *Subject:* RE: Amazon Account
>
>
>
> Hi Cheryl,
>
>
>
> The existing account could very well be the issue.  I presume you’re
> trying to access Amazon Canada?  When you say you’re trying to login, are
> trying to do that directly on their site or through the “Additional Stores”
> window on your Coupa home screen?  The Coupa Punchout Catalogue is now the
> only approved method to purchase on Amazon.
>
>
>
> I see you have the option in Coupa, but I don’t see you listed as a user
> in the Amazon account itself.  Please try the link below and let me know
> what happens.
>
>
>
>
> https://www.amazon.ca/ab/invitations/accept/20233352WuuW1QgS7iKwr7SOt5d_Q?ref_=b2b_eam_inv_lnk
>
>
>
> Thx,
>
>
>
> Andy
>
>
>
>
>
>
>
> Andreas Kozak
>
> Procurement
>
>
>
> (631) 400-4409
>
>
>
> [image: TheKey] <https://homecareassistance.com/>
>
>
>
> https://thekey.com/
>
>
>
> *From:* Cheryl Cartwright <ccartwright@thekey.com>
> *Sent:* Monday, February 5, 2024 12:26
> *To:* Andreas Kozak <andreas.kozak-ca@thekey.com>
> *Subject:* Amazon Account
>
>
>
> Good Afternoon,
>
>
>
> I have received several invitations to join the corporate Amazon account
> but it won't let me login. It keeps saying it will send me a verification
> code but I never get one. I already have a business Amazon account from
> when I owned the franchise and my home care assistance email has always
> been used for that. Perhaps that is the issue?
>
>
>
> Anyway, what is the best solution here? Can the team continue to use the
> Amazon account I already have?
>
>
>
> Thanks,
>
>
>
> Cheryl
>
>