--0000000000003ec10d06112facc0 Content-Type: multipart/alternative; boundary="0000000000003ec10c06112facbf" --0000000000003ec10c06112facbf Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable So if you could please remove my cell number as that seems to be the problem. If I don't have to authenticate it with both my cell AND my email it should work. Amazon does not allow you to have two accounts connected to the same phone number weirdly enough. Please try removing it and let's see if that works. Cheryl On Fri, Feb 9, 2024 at 9:51=E2=80=AFAM wrote: > Hi Ainsley, > > > > Can we please have an update on this? > > > > Thank you. > > > > Andreas Kozak > > Procurement > > (631) 400-4409 > > > > [image: TheKey] > > > > https://thekey.com/ > > > > *From:* Drevik, Abby > *Sent:* Thursday, February 8, 2024 10:33 > *To:* Cheryl Cartwright ; Deeth, Ainsley adeeth@amazon.com> > *Cc:* andreas.kozak@thekey.com; tt@thekey.com > *Subject:* RE: Amazon Account > > > > Ah=E2=80=A6 @Deeth, Ainsley is there a ticket you can= open to > remove that second authentication? Or what is your recommendation? > > > > *From:* Cheryl Cartwright > *Sent:* Thursday, February 8, 2024 10:31 AM > *To:* Drevik, Abby > *Cc:* Deeth, Ainsley ; andreas.kozak@thekey.com; > tt@thekey.com > *Subject:* RE: [EXTERNAL] Amazon Account > > > > *CAUTION*: This email originated from outside of the organization. Do not > click links or open attachments unless you can confirm the sender and kno= w > the content is safe. > > > > The issue is with the verification code. They are sending the first one t= o > my email which I am receiving just fine. Then there is a second code that > is sent to my cell number which is not coming through and I=E2=80=99m not= sure if > the correct phone number is listed. > > > > 416-357-4584 is my cell number. > > > > Cheryl > > > > On Thu, Feb 8, 2024 at 11:15=E2=80=AFAM Drevik, Abby = wrote: > > She should be able to merge the individual account through the invite lin= k > I sent out. If there=E2=80=99s an error with that then please share and w= e can > troubleshoot. She will either have to do one of the following if that > individual account should not be merged: > > - Change the email to her personal email on that account, then she=E2= =80=99ll > be able to accept the invitation without merging the individual accoun= t to > the main Canada account > - Request to deactivate the account entirely. Customer service can > help with that through the chat functionality > > > > *From:* andreas.kozak@thekey.com > *Sent:* Thursday, February 8, 2024 10:10 AM > *To:* Drevik, Abby ; Deeth, Ainsley > > *Cc:* 'Cheryl Cartwright' ; 'Timothy Thomas' tt@thekey.com> > *Subject:* RE: [EXTERNAL] Amazon Account > *Importance:* High > > > > *CAUTION*: This email originated from outside of the organization. Do not > click links or open attachments unless you can confirm the sender and kno= w > the content is safe. > > > > Can someone at Amazon please help us