Re: ClearCare Degraded Performance - may affect payroll/billing

--000000000000c8321a05ee03c098 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks, will do. @Roxana Cruz could you please follow up at 4:00PM PST? On Mon, Nov 21, 2022 at 6:06 PM Bjorn Cooley wrote: > Yes I will reach out to our rep, please have Roxanna continue to > communicate on her ticket as well > > On Mon, Nov 21, 2022 at 2:26 PM Tori Porter-Martin tori.portermartin@thekey.com> wrote: > >> Bjorn, can you follow up on the email they sent you or should Roxana own >> communication with them via her ticket? Not sure which will get more >> visibility/quick attention. >> >> Thanks, >> Tori >> >> On Mon, Nov 21, 2022 at 5:14 PM Ken Citron wrote: >> >>> Please advise me when this is fixed and if they have any information as >>> to cause. Who will reach out for an update if we do not hear? When? >>> >>> >>> >>> On Nov 21, 2022, at 3:55 PM, Roxana Cruz >> clearcaresupport@homecareassistance.com> wrote: >>> >>> =EF=BB=BF >>> I had someone from payroll reach out to us regarding Montreal CC - I >>> have a ticket with CC and they attached my call to this issue. I can sh= are >>> here if I hear anything as well. >>> >>> Thank you. >>> >>> >>> >>> On Mon, 21 Nov at 3:49 PM , ClearCare Support >> clearcaresupport@homecareassistance.com> wrote: >>> Hi Tim, thanks for confirming. Will let you know if Engineering hears >>> anything. >>> >>> Tori >>> >>> On Mon, Nov 21, 2022 at 3:12 PM Timothy Thomas wrote: >>> >>>> Yes we've noticed the issues. Clearcare can be very slow at times. >>>> >>>> We haven't heard anything from Clearcare yet. >>>> >>>> On Mon, Nov 21, 2022 at 3:11 PM Tori Porter-Martin >>> tori.portermartin@thekey.com> wrote: >>>> >>>>> Hi Tim, >>>>> >>>>> Please see below highlighted in yellow. Would you be able to share >>>>> this with your teams who might be affected? I'll let you know if we h= ear >>>>> any updates from ClearCare. >>>>> >>>>> Thanks very much, >>>>> Tori >>>>> >>>>> >>>>> ---------- Forwarded message --------- >>>>> From: Bjorn Cooley >>>>> Date: Mon, Nov 21, 2022 at 2:51 PM >>>>> Subject: Fwd: Degraded Performance >>>>> To: Tori Porter-Martin , Andy Feldman >>>> afeldman@thekey.com>, Amy Freeman , Ken Citron >>>> kcitron@homecareassistance.com> >>>>> >>>>> >>>>> @Tori please share as needed >>>>> >>>>> ---------- Forwarded message --------- >>>>> From: Oscar Weathersby >>>>> Date: Mon, Nov 21, 2022 at 11:00 AM >>>>> Subject: RE: Degraded Performance >>>>> To: Oscar Weathersby >>>>> >>>>> >>>>> Our engineering team is continuing to investigate this issue, which >>>>> seems to have limited impact. >>>>> >>>>> >>>>> Hello, >>>>> >>>>> Our Incident Response team is investigating an issue that may cause >>>>> Canadian agencies to be unable to process their payroll and billing. = The >>>>> rest of the ClearCare platform is not affected by this issue. >>>>> >>>>> We will keep you updated via our status page, >>>>> status.clearcareonline.com >>>>> , >>>>> as we have more information. >>>>> >>>>>