--000000000000799889056b3e63b2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello! Would you have access to most if not all the details below? Also I have some reading to do lol Would you like for me to buy and expense the book? ---------- Forwarded message ---------- From: Michele Boehmer Date: Wed, May 2, 2018 at 3:42 PM Subject: ECM Training - May 2018 - Preparation To: Michele Sazant Cc: Timothy Thomas Hi Michele, I am so excited to have such a great group coming together for our Employee Care Manager Training next month in Chicago. In preparation of our time together, we=E2=80=99d like to ask you to complete the following pre-work t= o ensure we use our time wisely and get the most out of our days together. - Read *The Ultimate Question 2.0 *by Fred Reichheld. You can find it here on Amazon - A ranking of your recruiting sources for the past 12 months - Your applicant to hire conversation rate for the past 12 months - Cost per hire - Caregiver Retention rates for your office at 3 months, 6 months and 12 months (can be found on your QBR) If you don=E2=80=99t track some of these stats, bring along what you have. = I look forward to seeing you in May! Best, Michele --=20 Michele Boehmer Head of Franchise Support Office 909.393.7161 Mobile 909.325.0440 www.homecareassistance.com Like us on Facebook Review Our Book Series Join Our Newsletter Connect on LinkedIn Explore our Franchise Opportunities *Changing the Way the World Ages.* --=20 *Michele Sazant* *Coordonnatrice des Ressources Humaines/**Human Resources Coordinator* *Home Care Assistance (Montr=C3=A9al) Inc.* *4464 Ste. Catherine Ouest* *Westmount, Qu=C3=A9bec* *H3Z 1R7* *Tel:* *514 907 5065** - **Fax:* *514 907 5067* *msazant@homecareassistance.com * *www.homecareassistancemontreal.ca * --000000000000799889056b3e63b2 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello!=C2=A0 Would you have access to m= ost if not all the details below? Also I have some reading to do lol Would = you like for me to buy and expense the book? ---------- Forwarded message ---------- From: Michele Boehmer < mboehmer@homecareassistance.com > Date: Wed, May 2, 2018 at 3:42 PM Subject: ECM Training - May 201= 8 - Preparation To: Michele Sazant < msazant@homecareassistance.com > Cc: Timothy Thom= as < tt@homecareassistance.c= om > Hi Michele, I am so excited to hav= e such a great group coming together for our Employee Care Manager Training= next month in Chicago.=C2=A0=C2=A0In preparation of our time together, we= =E2=80=99d like to ask you to complete the following pre-work to ensure we = use our time wisely and get the most out of our days together.=C2=A0 = = =C2=A0 Read=C2=A0 The Ultimate Question 2.0=C2=A0 by Fred Rei= chheld.=C2=A0=C2=A0You can find it=C2=A0<a href=3D"https://smile.amazon.com= /Ultimate-Question-Revised-Expanded-Customer-Driven