--Apple-Mail-682FF71B-CDA3-4D62-999B-15135936B081 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Please advise me when this is fixed and if t= hey have any information as to cause. Who will reach out for an updat= e if we do not hear? When? On Nov 21, 2022, at 3:55 PM, Roxana Cruz= <clearcaresupport@homecareassistance.com> wrote: = =EF=BB=BF I had someone from payroll reach out to us regarding Montre= al CC - I have a ticket with CC and they attached my call to this issue. I c= an share here if I hear anything as well. Thank you. On Mon, 21 Nov at 3:49 PM , ClearCare Support &= lt;clearcaresupport@homecareassistance.com> wrote: Hi Tim, thanks for confirming. W= ill let you know if Engineering hears anything. Tori On Mon, Nov 21, 2022 at 3:12 PM Timothy Thomas < tt@thekey.com > wrote: Yes we've noticed the issues. Clearcare can be very slow at= times. We haven't heard anything from Clearcare yet. On Mon, Nov 21, 2022 at 3:11 PM Tori P= orter-Martin < tori.portermartin@thekey.com > wrote: Hi Tim, Please see below highlighted in yellow. Would you be able to share this= with your teams who might be affected? I'll let you know if we hear any upd= ates from ClearCare. Thanks very much, Tori ---------- Forwarded message ---------= From: Bjorn Cooley < bcooley@thekey.com > Date: Mon, No= v 21, 2022 at 2:51 PM Subject: Fwd: Degraded Performance To: Tori Port= er-Martin < tori.portermartin@thekey.com >, Andy Feldman &l= t; afeldman@thekey.com >, Amy Freeman < afreeman@thekey.com >, K= en Citron < kcitron@homecareassistance.com > @Tori please share as needed ---------- Forwarded message ---------= From: Oscar Weathersby < Oscar.Weathersby@wellsky.com > D= ate: Mon, Nov 21, 2022 at 11:00 AM Subject: RE: Degraded Performance T= o: Oscar Weathersby < Oscar.Weathersby@wellsky.com > O= ur engineering team is continuing to investigate this issue, which seems to h= ave limited impact. &