Re: ClearCare Degraded Performance - may affect payroll/billing

--00000000000069430005ee028dcc Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Bjorn, can you follow up on the email they sent you or should Roxana own communication with them via her ticket? Not sure which will get more visibility/quick attention. Thanks, Tori On Mon, Nov 21, 2022 at 5:14 PM Ken Citron wrote: > Please advise me when this is fixed and if they have any information as t= o > cause. Who will reach out for an update if we do not hear? When? > > > > On Nov 21, 2022, at 3:55 PM, Roxana Cruz clearcaresupport@homecareassistance.com> wrote: > > =EF=BB=BF > I had someone from payroll reach out to us regarding Montreal CC - I have > a ticket with CC and they attached my call to this issue. I can share her= e > if I hear anything as well. > > Thank you. > > > > On Mon, 21 Nov at 3:49 PM , ClearCare Support clearcaresupport@homecareassistance.com> wrote: > Hi Tim, thanks for confirming. Will let you know if Engineering hears > anything. > > Tori > > On Mon, Nov 21, 2022 at 3:12 PM Timothy Thomas wrote: > >> Yes we've noticed the issues. Clearcare can be very slow at times. >> >> We haven't heard anything from Clearcare yet. >> >> On Mon, Nov 21, 2022 at 3:11 PM Tori Porter-Martin > tori.portermartin@thekey.com> wrote: >> >>> Hi Tim, >>> >>> Please see below highlighted in yellow. Would you be able to share this >>> with your teams who might be affected? I'll let you know if we hear any >>> updates from ClearCare. >>> >>> Thanks very much, >>> Tori >>> >>> >>> ---------- Forwarded message --------- >>> From: Bjorn Cooley >>> Date: Mon, Nov 21, 2022 at 2:51 PM >>> Subject: Fwd: Degraded Performance >>> To: Tori Porter-Martin , Andy Feldman >> afeldman@thekey.com>, Amy Freeman , Ken Citron >> kcitron@homecareassistance.com> >>> >>> >>> @Tori please share as needed >>> >>> ---------- Forwarded message --------- >>> From: Oscar Weathersby >>> Date: Mon, Nov 21, 2022 at 11:00 AM >>> Subject: RE: Degraded Performance >>> To: Oscar Weathersby >>> >>> >>> Our engineering team is continuing to investigate this issue, which >>> seems to have limited impact. >>> >>> >>> Hello, >>> >>> Our Incident Response team is investigating an issue that may cause >>> Canadian agencies to be unable to process their payroll and billing. Th= e >>> rest of the ClearCare platform is not affected by this issue. >>> >>> We will keep you updated via our status page, status.clearcareonline.co= m >>> , >>> as we have more information. >>> >>> Thank you for your patience. >>> >>> >>> Connected care. Smarter care. >>> *Learn more at WellSky.com * >>> >>> *This message (including any attachments) constitutes a private >>> communication intended for a specific individual(s) and may contain >>> confidential information. If you are not the intended recipient, please >>> notify the sender by return email and delete this message and any >>> attachments. Any unauthorized disclosure, copying or distribution of th= is >>> message is not permitted. T