--000000000000f78eea05ef2b231e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable No problem, the *Canada - Montreal *company has been updated to *Canada - TheKey*. On Mon, Dec 5, 2022 at 5:02 PM Alexa Graziani wrote: > Thanks, Keith! I realized we are going to need to update this so that all > the existing Canada pools can get moved into here upon rebranding. > > Can you please rename it to "Canada - TheKey"? > > For now, that's all we will need. Then on the day of the day decided ahea= d > of time, we will need you to move all the existing Canadian pools into th= is > company so that we can continue to utilize them on the new website. > > Sincerely, > > On Wed, Nov 23, 2022 at 1:39 PM Keith Moore wrote: > >> @Alexa Graziani I've got a new company created >> for Montreal with an 8 number website pool and 1 number GMB listing. >> >> >> >> On Wed, Nov 23, 2022 at 4:30 PM Isabelle La wrote: >> >>> You're looking at her ;) I do the custom recordings at no cost, pretty >>> immediate (usually within 1-2 days), I just follow the same script exce= pt I >>> update the branding/naming convention and upload when the office wants = to >>> go live. >>> >>> I just won't be able to do this for Montreal as that requires the Frenc= h >>> recording - Joey/Tim has someone they use for this, they will provide h= er >>> the script in French, then she provides me the recording and we upload = when >>> they want to go live. >>> >>> On Wed, Nov 23, 2022 at 1:26 PM Alexa Graziani >>> wrote: >>> >>>> Got it. How long does that take and who usually gets that in the queue >>>> to develop/provides the phrasing? Are there any costs associated with = it we >>>> should be aware of? >>>> >>>> On Wed, Nov 23, 2022 at 1:25 PM Isabelle La wrote: >>>> >>>>> Yes, there are French greetings just for the Montreal 8x8 recording. >>>>> >>>>> Since Canadian Standard recording has different call routing options, >>>>> any change will have to be a re-recording for new phrasing. >>>>> >>>>> On Wed, Nov 23, 2022 at 1:19 PM Alexa Graziani >>>>> wrote: >>>>> >>>>>> Thank you both! >>>>>> >>>>>> Do new recordings need to be made for Canada with the new phrasing? >>>>>> Or would we have existing versions we could use for "TheKey Formerly= Home >>>>>> Care Assistance" >>>>>> >>>>>> Tim - do you have French greetings on anything that we'd need to >>>>>> consider? >>>>>> >>>>>> >>>>>> >>>>>> On Wed, Nov 23, 2022 at 12:02 PM Isabelle La wrote: >>>>>> >>>>>>> To my knowledge, all Canadian locations are on 8x8 and they=E2=80= =99re on >>>>>>> the Ken-Appeoved version of the Canadian 8x8 Standard. For rebrand,= we >>>>>>> would just need to update recording to include =E2=80=9CTheKey=E2= =80=9D - with the option >>>>>>> of =E2=80=9CTheKey, formerly Home Care Assistance=E2=80=9D which I = can do with whoever >>>>>>> would like to decide on the updated brand phrasing for phone record= ing. >>>>>>> >>>>>>> I will defer to Keith/Gabe for CallRail as I=E2=80=99m not too fa