--00000000000043e1af05ef1bd9a5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks, Keith! I realized we are going to need to update this so that all the existing Canada pools can get moved into here upon rebranding. Can you please rename it to "Canada - TheKey"? For now, that's all we will need. Then on the day of the day decided ahead of time, we will need you to move all the existing Canadian pools into this company so that we can continue to utilize them on the new website. Sincerely, On Wed, Nov 23, 2022 at 1:39 PM Keith Moore wrote: > @Alexa Graziani I've got a new company created for > Montreal with an 8 number website pool and 1 number GMB listing. > > > > On Wed, Nov 23, 2022 at 4:30 PM Isabelle La wrote: > >> You're looking at her ;) I do the custom recordings at no cost, pretty >> immediate (usually within 1-2 days), I just follow the same script excep= t I >> update the branding/naming convention and upload when the office wants t= o >> go live. >> >> I just won't be able to do this for Montreal as that requires the French >> recording - Joey/Tim has someone they use for this, they will provide he= r >> the script in French, then she provides me the recording and we upload w= hen >> they want to go live. >> >> On Wed, Nov 23, 2022 at 1:26 PM Alexa Graziani >> wrote: >> >>> Got it. How long does that take and who usually gets that in the queue >>> to develop/provides the phrasing? Are there any costs associated with i= t we >>> should be aware of? >>> >>> On Wed, Nov 23, 2022 at 1:25 PM Isabelle La wrote: >>> >>>> Yes, there are French greetings just for the Montreal 8x8 recording. >>>> >>>> Since Canadian Standard recording has different call routing options, >>>> any change will have to be a re-recording for new phrasing. >>>> >>>> On Wed, Nov 23, 2022 at 1:19 PM Alexa Graziani >>>> wrote: >>>> >>>>> Thank you both! >>>>> >>>>> Do new recordings need to be made for Canada with the new phrasing? O= r >>>>> would we have existing versions we could use for "TheKey Formerly Hom= e Care >>>>> Assistance" >>>>> >>>>> Tim - do you have French greetings on anything that we'd need to >>>>> consider? >>>>> >>>>> >>>>> >>>>> On Wed, Nov 23, 2022 at 12:02 PM Isabelle La wrote: >>>>> >>>>>> To my knowledge, all Canadian locations are on 8x8 and they=E2=80=99= re on the >>>>>> Ken-Appeoved version of the Canadian 8x8 Standard. For rebrand, we w= ould >>>>>> just need to update recording to include =E2=80=9CTheKey=E2=80=9D - = with the option of >>>>>> =E2=80=9CTheKey, formerly Home Care Assistance=E2=80=9D which I can = do with whoever would >>>>>> like to decide on the updated brand phrasing for phone recording. >>>>>> >>>>>> I will defer to Keith/Gabe for CallRail as I=E2=80=99m not too famil= iar with >>>>>> that system. >>>>>> >>>>>> For Email, we just need an official go-live date and we will switch >>>>>> the outbound default email to @thekey.com instead of @ >>>>>> homecareassistance.com. Of course b