--000000000000ce831c05ef2b4f3e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Awesome, thanks! On Tue, Dec 6, 2022 at 8:17 AM Keith Moore wrote: > No problem, the *Canada - Montreal *company has been updated to *Canada - > TheKey*. > > On Mon, Dec 5, 2022 at 5:02 PM Alexa Graziani > wrote: > >> Thanks, Keith! I realized we are going to need to update this so that al= l >> the existing Canada pools can get moved into here upon rebranding. >> >> Can you please rename it to "Canada - TheKey"? >> >> For now, that's all we will need. Then on the day of the day decided >> ahead of time, we will need you to move all the existing Canadian pools >> into this company so that we can continue to utilize them on the new >> website. >> >> Sincerely, >> >> On Wed, Nov 23, 2022 at 1:39 PM Keith Moore wrote: >> >>> @Alexa Graziani I've got a new company created >>> for Montreal with an 8 number website pool and 1 number GMB listing. >>> >>> >>> >>> On Wed, Nov 23, 2022 at 4:30 PM Isabelle La wrote: >>> >>>> You're looking at her ;) I do the custom recordings at no cost, pretty >>>> immediate (usually within 1-2 days), I just follow the same script exc= ept I >>>> update the branding/naming convention and upload when the office wants= to >>>> go live. >>>> >>>> I just won't be able to do this for Montreal as that requires the >>>> French recording - Joey/Tim has someone they use for this, they will >>>> provide her the script in French, then she provides me the recording a= nd we >>>> upload when they want to go live. >>>> >>>> On Wed, Nov 23, 2022 at 1:26 PM Alexa Graziani >>>> wrote: >>>> >>>>> Got it. How long does that take and who usually gets that in the queu= e >>>>> to develop/provides the phrasing? Are there any costs associated with= it we >>>>> should be aware of? >>>>> >>>>> On Wed, Nov 23, 2022 at 1:25 PM Isabelle La wrote: >>>>> >>>>>> Yes, there are French greetings just for the Montreal 8x8 recording. >>>>>> >>>>>> Since Canadian Standard recording has different call routing options= , >>>>>> any change will have to be a re-recording for new phrasing. >>>>>> >>>>>> On Wed, Nov 23, 2022 at 1:19 PM Alexa Graziani >>>>>> wrote: >>>>>> >>>>>>> Thank you both! >>>>>>> >>>>>>> Do new recordings need to be made for Canada with the new phrasing? >>>>>>> Or would we have existing versions we could use for "TheKey Formerl= y Home >>>>>>> Care Assistance" >>>>>>> >>>>>>> Tim - do you have French greetings on anything that we'd need to >>>>>>> consider? >>>>>>> >>>>>>> >>>>>>> >>>>>>> On Wed, Nov 23, 2022 at 12:02 PM Isabelle La wrote= : >>>>>>> >>>>>>>> To my knowledge, all Canadian locations are on 8x8 and they=E2=80= =99re on >>>>>>>> the Ken-Appeoved version of the Canadian 8x8 Standard. For rebrand= , we >>>>>>>> would just need to update recording to include =E2=80=9CTheKey=E2= =80=9D - with the option >>>>>>>> of =E2=80=9CTheKey, formerly Home Care Assistance=E2=80=9D which I= can do with whoever >>>>>>>> would lik