--00000000000061fda90607ec8174 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Do we have an update on this?I received call from client spouse this morning who advised no refund has been made and he is also wanting to make sure new invoice is going to be billed correctly.I hope this is going to be resolved soon as he is so tired from all of this and i really not want to lose them as a clients. Let me know please and thank you. On Mon, Oct 16, 2023 at 1:05=E2=80=AFPM Vashon Palloo wrote: > Hi Team, > > I no longer have access to this ticket. Can someone give Vanja an update? > > On Mon, Oct 16, 2023 at 4:00=E2=80=AFPM Vanja Bezdrob > wrote: > >> Hello Vashon, >> I just want to follow up and see if the payment was refunded and if new >> account is being billed now.Let me know so i can inform client. >> >> On Thu, Oct 12, 2023 at 4:27=E2=80=AFPM Vanja Bezdrob >> wrote: >> >>> I just want to clarify any charge after Aug 31 should be billed to this >>> account account! >>> >>> Sent from my iPhone >>> >>> On Oct 12, 2023, at 2:20 PM, Vashon Palloo >>> wrote: >>> >>> =EF=BB=BF >>> Hi Sumira/Kristy, >>> >>> I want to make sure we charge the correct amount for this client once >>> the refund is done. >>> >>> Please verify this is correct so we can let Tim know what needs to be >>> refunded: >>> >>> $385 for invoice 200253 (8/31-9/1/23). >>> $2,991.45 - for 9/12-10/3/23 invoices >>> *$3,376.45 total to be refunded* >>> >>> Then we have to charge the new account the $3,376.45 plus the $727.65 >>> for invoice 200697 for a total *$4,104.10.* >>> >>> Let me know your thoughts, >>> >>> >>> >>> >>> On Thu, Oct 12, 2023 at 5:12=E2=80=AFPM Vanja Bezdrob >>> wrote: >>> >>>> Hello Vashon >>>> I again uploaded Void check and it is on client file with the note mus= t >>>> use this account and I hope this will be clear for everyone.This accou= nt >>>> was supposed to be used starting Aug 31.So what needs to be refunded a= nd >>>> billed to this account are all charges dating back to Aug 31.Client al= so >>>> inquired 15$ charge as a result as he didnt have enough funds in the o= ther >>>> account that Money was taken out from. >>>> Please advise what and when it will be done so I can inform client >>>> Thank you so much. >>>> >>>> On Thu, Oct 12, 2023 at 11:12=E2=80=AFAM Vashon Palloo >>> vashon.palloo@thekey.com> wrote: >>>> >>>>> Hi Vanja, >>>>> >>>>> Thanks for clarifying which account needs to be used for payment. I >>>>> have not processed today's payment yet for this client. >>>>> >>>>> Can you also clarify which payments need to be refunded? Is it just >>>>> the 10/5/23 payment or how far do we need to go back? >>>>> >>>>> On Thu, Oct 12, 2023 at 1:49=E2=80=AFPM Vanja Bezdrob >>>> vanja.bezdrob@thekey.com> wrote: >>>>> >>>>>> The payment should come from the most recent uploaded payment >>>>>> information on file dated 08/31 as that is the process i think pleas= e >>>>>> correct me if i am wrong.Ali was well aware of that bu