--00000000000030c3cb05ec5bc326 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Keri, This client is still on hold. She is being assessed for cognitive ability and we are not currently providing care as this assessment is being done as an inpatient. Sorry, I thought Robert had communicated that or I would have emailed sooner. Best regards, Cheryl On Mon., Oct. 31, 2022, 6:07 p.m. Keri Thrush, wrote: > Hi, Cheryl! > > Happy Monday :)... Just following up on this. > > On Wed, Oct 26, 2022 at 10:06 AM Keri Thrush wrote: > >> Hi, all! >> >> I was able to speak with Robert yesterday and the details of our call ar= e >> below... >> >> - He did mention the quick turnaround and how appreciative he was/is. >> Also mentioned that putting together a care plan in a small time fram= e is >> difficult. GREAT WORK!!! >> - His biggest concerns mentioned were around the caregivers lack of >> experience, vetting, and their training - especially with Mrs. Lowbri= dge's >> dementia >> - Lola - lack of expertise >> - Diana - expertise >> - she had composure, method to consistency, and would modify >> her approaches if/when needed >> - He mentioned that he feels there could have been more >> communication on dementia and how we can help >> - His decision to go with Memory & Co was due to the ratio of 5:1 >> with the additional dementia experienced staff for response and nurse= s >> - I did highlight Dr. Shadi Gholizadeh's dementia training as a >> potential resource for the local team to partner with if services are= to >> restart and offered an introduction to her if he would like any addit= ional >> resources as he is learning through this. Including Shadi just for >> visibility. >> - Lastly, this morning I received the email below from Robert. We >> support the team on your decision making for this. Please let me know= how >> you would like to proceed. >> - Hello Keri >> >> Thank you for your follow-up email. I am open to provide any >> additional feedback if you feel it would be helpful in improving y= our >> business model, procedures and training. >> >> As my wife was witness to our call, we had a further discussion >> regarding the caliber of support we were provided and the costs in= curred. >> Obviously we are not refusing to pay your fees. However as we have= incurred >> considerable costs in getting the caliber of support we felt Mrs L= owbridge >> urgently required, it would be helpful if you could have someone r= eview the >> attached invoices and see if anything can be done. >> >> Please let me know if you have any questions and/or would like to discus= s >> further. >> >> Thank you!! >> >> On Tue, Oct 18, 2022 at 10:45 PM Keri Thrush wrote: >> >>> Thank you so much, Cherly! Very helpful information. >>> >>> Robert did respond and my call is scheduled for this coming Monday >>> morning. I will ensure to keep everyone updated on the details. >>> >>> On Mon, Oct 17, 2022 at 4:56 PM Cheryl Cartwright >> ccartwright@th