--00000000000027a51a05ec6cd5c6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Cheryl. No need to apologize! Just to confirm, I was hoping to receive information on the details provided below... - Lastly, this morning I received the email below from Robert. We support the team on your decision making for this. Please let me know ho= w you would like to proceed. - Hello Keri Thank you for your follow-up email. I am open to provide any additional feedback if you feel it would be helpful in improving your business model, procedures and training. As my wife was witness to our call, we had a further discussion regarding the caliber of support we were provided and the costs incur= red. Obviously we are not refusing to pay your fees. However as we have incurred considerable costs in getting the caliber of support we felt Mrs Lowbridge urgently required, it would be helpful if you could have someone review the attached invoices and see if anything can be done. On Mon, Oct 31, 2022 at 3:02 PM Cheryl Cartwright wrote: > Hi Keri, > > This client is still on hold. She is being assessed for cognitive ability > and we are not currently providing care as this assessment is being done = as > an inpatient. Sorry, I thought Robert had communicated that or I would ha= ve > emailed sooner. > > Best regards, > > Cheryl > > On Mon., Oct. 31, 2022, 6:07 p.m. Keri Thrush, wrote= : > >> Hi, Cheryl! >> >> Happy Monday :)... Just following up on this. >> >> On Wed, Oct 26, 2022 at 10:06 AM Keri Thrush wrote: >> >>> Hi, all! >>> >>> I was able to speak with Robert yesterday and the details of our call >>> are below... >>> >>> - He did mention the quick turnaround and how appreciative he >>> was/is. Also mentioned that putting together a care plan in a small = time >>> frame is difficult. GREAT WORK!!! >>> - His biggest concerns mentioned were around the caregivers lack of >>> experience, vetting, and their training - especially with Mrs. Lowbr= idge's >>> dementia >>> - Lola - lack of expertise >>> - Diana - expertise >>> - she had composure, method to consistency, and would modify >>> her approaches if/when needed >>> - He mentioned that he feels there could have been more >>> communication on dementia and how we can help >>> - His decision to go with Memory & Co was due to the ratio of 5:1 >>> with the additional dementia experienced staff for response and nurs= es >>> - I did highlight Dr. Shadi Gholizadeh's dementia training as a >>> potential resource for the local team to partner with if services ar= e to >>> restart and offered an introduction to her if he would like any addi= tional >>> resources as he is learning through this. Including Shadi just for >>> visibility. >>> - Lastly, this morning I received the email below from Robert. We >>> support the team on your decision making for this. Please let me kno= w how >>> you would like to proceed. >>> - Hello Keri >>> >>> Thank you for your follow-up email. I am open to provid