Re: Detractor Alert: Penny Jonov | 1000000000042983

From
Keri Thrush <kthrush@thekey.com>
To
Cheryl Cartwright <ccartwright@thekey.com>
CC
"Oakville (GTA)" <clientservice@thekey.com>, "Oakville (GTA)" <aruffin@thekey.com>, Angie Markwell <angie.markwell@thekey.com>, Timothy Thomas <tt@thekey.com>
Date
Wed, 9 Nov 2022 14:44:06 -0800
Folder
INBOX
--00000000000082718c05ed116514 Content-Type: text/plain; charset="UTF-8" Hi, Cheryl! Passing along the detractor below in order for you to initiate next steps. Please let me know if you have any questions. Have a great rest of your day! On Wed, Nov 9, 2022 at 2:28 PM Medallia wrote: > Client Name: Penny Jonov > > CC ID: 1000000000042983 > > Primary Contact: Judith (Lori) Ribeiro > > PC Contact Info: ejcj89@gmail.com / +4165404131 > > Survey Delivery: Email > > > Division: Canada Business Unit: Toronto Tenure: Less Than 4 Weeks Actual > Customer Segment: Bee Stated Customer Segment: Bee Survey: End of Service > Survey 1 Main Score: 4 Comments: Service was great but to be called > afterwards and advised there is an outstanding parking receipt for 17.00 is > not sitting well with me. This should have been included in our original > invoice or a goodwill by the company. Please click here to see the full > survey response and learn more about the client: > https://hca.medallia.com/hca/respInvForm.do?surveyid=161783 > --00000000000082718c05ed116514 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Cheryl! Passing along the detractor= below in order for you to initiate=C2=A0next steps. Please let me know if = you have any questions. Have a great rest of your = day! On Wed, Nov 9, 2022 at 2:28 PM Medallia &lt; noreply@app.medallia.com &gt; wrote: Client Name: Penny Jonov CC ID: 1000000000042983 Primary Contact: Judith (Lori) Ribeiro = PC Contact Info: ejcj89@gmail.com / +4165404131 Survey Delivery: Email = Division: Canada Business Unit: Toronto Tenure: Less Than 4 Wee= ks Actual Customer Segment: Bee Stated Customer Segment: Bee Survey: End = of Service Survey 1 Main Score: 4 Comments: Service was great but to be cal= led afterwards and advised there is an outstanding parking receipt for 17.0= 0 is not sitting well with me. This should have been included in our origin= al invoice or a goodwill by the company. Please click here to see the full= survey response and learn more about the client: https://= hca.medallia.com/hca/respInvForm.do?surveyid=3D161783 --00000000000082718c05ed116514--

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