Thank you Keri, l will look into this. My guess is the parking was added as
an expense after not realizing the last invoice had be sent and paid. We
don't normally send out expenses after final payment unless it's for
equipment rentals which can't be helped. I think it's best just to waive
the 17 dollars here but of course I'll find out what happened and I'll
contact the client.
Have a great night,
Cheryl
On Wed., Nov. 9, 2022, 6:44 p.m. Keri Thrush, <kthrush@thekey.com> wrote:
> Hi, Cheryl!
>
> Passing along the detractor below in order for you to initiate next steps.
> Please let me know if you have any questions.
>
> Have a great rest of your day!
>
> On Wed, Nov 9, 2022 at 2:28 PM Medallia <noreply@app.medallia.com> wrote:
>
>> Client Name: Penny Jonov
>>
>> CC ID: 1000000000042983
>>
>> Primary Contact: Judith (Lori) Ribeiro
>>
>> PC Contact Info: ejcj89@gmail.com / +4165404131
>>
>> Survey Delivery: Email
>>
>>
>> Division: Canada Business Unit: Toronto Tenure: Less Than 4 Weeks Actual
>> Customer Segment: Bee Stated Customer Segment: Bee Survey: End of Service
>> Survey 1 Main Score: 4 Comments: Service was great but to be called
>> afterwards and advised there is an outstanding parking receipt for 17.00 is
>> not sitting well with me. This should have been included in our original
>> invoice or a goodwill by the company. Please click here to see the full
>> survey response and learn more about the client:
>> https://hca.medallia.com/hca/respInvForm.do?surveyid=161783
>>
>