--00000000000030b78605ed12adce Content-Type: text/plain; charset="UTF-8" Thank you Keri, l will look into this. My guess is the parking was added as an expense after not realizing the last invoice had be sent and paid. We don't normally send out expenses after final payment unless it's for equipment rentals which can't be helped. I think it's best just to waive the 17 dollars here but of course I'll find out what happened and I'll contact the client. Have a great night, Cheryl On Wed., Nov. 9, 2022, 6:44 p.m. Keri Thrush, wrote: > Hi, Cheryl! > > Passing along the detractor below in order for you to initiate next steps. > Please let me know if you have any questions. > > Have a great rest of your day! > > On Wed, Nov 9, 2022 at 2:28 PM Medallia wrote: > >> Client Name: Penny Jonov >> >> CC ID: 1000000000042983 >> >> Primary Contact: Judith (Lori) Ribeiro >> >> PC Contact Info: ejcj89@gmail.com / +4165404131 >> >> Survey Delivery: Email >> >> >> Division: Canada Business Unit: Toronto Tenure: Less Than 4 Weeks Actual >> Customer Segment: Bee Stated Customer Segment: Bee Survey: End of Service >> Survey 1 Main Score: 4 Comments: Service was great but to be called >> afterwards and advised there is an outstanding parking receipt for 17.00 is >> not sitting well with me. This should have been included in our original >> invoice or a goodwill by the company. Please click here to see the full >> survey response and learn more about the client: >> https://hca.medallia.com/hca/respInvForm.do?surveyid=161783 >> > --00000000000030b78605ed12adce Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Keri, l will look into this. My guess is the pa= rking was added as an expense after not realizing the last invoice had be s= ent and paid. We don't normally send out expenses after final payment u= nless it's for equipment rentals which can't be helped. I think it&= #39;s best just to waive the 17 dollars here but of course I'll find ou= t what happened and I'll contact the client.=C2=A0 Have a great night, Cheryl On Wed., Nov. 9, 2022, 6:44 p.m. Keri Thru= sh, < kthrush@thekey.com > wr= ote: Hi, Cheryl! Passing along the detractor below in order for you to ini= tiate=C2=A0next steps. Please let me know if you have any questions. Have a great rest of your day! On Wed, Nov 9, 2022 = at 2:28 PM Medallia < noreply@app.medallia.com > wrote: Client Name: Penn= y Jonov CC ID: 1000000000042983 Primary Contact: Judith (Lori) = Ribeiro PC Contact Info: ejcj89@gmail.com / +4165404131 Su= rvey Delivery: Email Division: Canada Business Unit: Tor= onto Tenure: Less Than 4 Weeks Actual Customer Segment: Bee Stated Customer= Segment: Bee Survey: End of Service Survey 1 Main Score: 4 Comments: Ser= vice was great but to be called afterwards and advised there is an outstand= ing parking receipt for 17.00 is not sitting well with me. This should have= been included in our original invoice or a goodwill by th