Re: Billing Concerns - new charge withdrawn from account

--0000000000009401b805fe2b1218 Content-Type: multipart/alternative; boundary="0000000000009401b605fe2b1217" --0000000000009401b605fe2b1217 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Josie, I added you to our versapay online system a while back, did you get the invite? You can view all invoices with respective payments. Once CDHC pays us for the month of May services (June 7th invoice), we will inform you of the balance due, or alternatively, you can review the system to see. This should be reconciled by next week. Thank you, On Wed, Jun 14, 2023 at 5:12=E2=80=AFPM Josie Van der Velden wrote: > Hi Ali, > > Thanks for clarifying. Can you please ensure that for the next payment, I > am sent an invoice, like you have it laid out here, as opposed to any aut= o > billing taking place? Then I can go in and pay the invoice directly. > > Based off these timelines, am I correct that reconciliation and our final > invoice for May should come around mid-July? > > Thank you, > > *Josie Van der Velden* > > > On Wed, Jun 14, 2023 at 10:55=E2=80=AFAM Ali Malik = wrote: > >> Good afternoon Josie, >> >> Chuck put charge through of $461.75 for the balance owed by the family >> for April services, we reconciled all CDHC payments for everything up un= til >> April 30th. You can see the total amount of the invoice on the left side >> and remaining balance on the right. Let me know if you have any >> further questions. >> >> [image: image.png] >> >> Thank you, >> >> On Wed, Jun 14, 2023 at 12:43=E2=80=AFPM Josie Van der Velden > josie.vandervelden@gmail.com> wrote: >> >>> Thank you Shawntel, appreciate it. >>> >>> Cheers, >>> >>> *Josie Van der Velden* >>> >>> >>> On Wed, Jun 14, 2023 at 10:36=E2=80=AFAM Shawntel Sousa >>> wrote: >>> >>>> Hi Josie, >>>> >>>> I have sent this off to billing to try and gain some clarity on this >>>> particular matter. >>>> I will let you know as soon as I hear back. >>>> >>>> >>>> *Thank you,* >>>> >>>> *Shawntel Sousa, LPN* >>>> >>>> Client Success Manager >>>> >>>> >>>> Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: >>>> 778-279-3634 >>>> >>>> *TheKey.ca * >>>> >>>> [image: TheKey] >>>> >>>> >>>> >>>> On Wed, Jun 14, 2023 at 9:39=E2=80=AFAM Josie Van der Velden >>> josie.vandervelden@gmail.com> wrote: >>>> >>>>> Good morning all, >>>>> >>>>> I believe my account was debited last night - see screenshot below, >>>>> given there is no name associated with the withdrawal I am assuming, = I am >>>>> fairly certain that this aligns with the previous withdrawals. >>>>> >>>>> [image: Screenshot 2023-06-14 at 9.29.44 AM.png] >>>>> >>>>> I have not been sent an invoice and have no clue what these charges >>>>> are for, as well we had determined I would not be auto charged. Is th= is for >>>>> April? May? I have been following up pretty consistently inquiring ab= out >>>>> what we owe relative to the various different invoices I have receive= d and >>>>> no one has confirmed a ba