--000000000000717f2205fe1d67dd Content-Type: multipart/alternative; boundary="000000000000717f2005fe1d67dc" --000000000000717f2005fe1d67dc Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Ali, Thanks for clarifying. Can you please ensure that for the next payment, I am sent an invoice, like you have it laid out here, as opposed to any auto billing taking place? Then I can go in and pay the invoice directly. Based off these timelines, am I correct that reconciliation and our final invoice for May should come around mid-July? Thank you, *Josie Van der Velden* On Wed, Jun 14, 2023 at 10:55=E2=80=AFAM Ali Malik w= rote: > Good afternoon Josie, > > Chuck put charge through of $461.75 for the balance owed by the family fo= r > April services, we reconciled all CDHC payments for everything up until > April 30th. You can see the total amount of the invoice on the left side > and remaining balance on the right. Let me know if you have any > further questions. > > [image: image.png] > > Thank you, > > On Wed, Jun 14, 2023 at 12:43=E2=80=AFPM Josie Van der Velden josie.vandervelden@gmail.com> wrote: > >> Thank you Shawntel, appreciate it. >> >> Cheers, >> >> *Josie Van der Velden* >> >> >> On Wed, Jun 14, 2023 at 10:36=E2=80=AFAM Shawntel Sousa >> wrote: >> >>> Hi Josie, >>> >>> I have sent this off to billing to try and gain some clarity on this >>> particular matter. >>> I will let you know as soon as I hear back. >>> >>> >>> *Thank you,* >>> >>> *Shawntel Sousa, LPN* >>> >>> Client Success Manager >>> >>> >>> Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: >>> 778-279-3634 >>> >>> *TheKey.ca * >>> >>> [image: TheKey] >>> >>> >>> >>> On Wed, Jun 14, 2023 at 9:39=E2=80=AFAM Josie Van der Velden >> josie.vandervelden@gmail.com> wrote: >>> >>>> Good morning all, >>>> >>>> I believe my account was debited last night - see screenshot below, >>>> given there is no name associated with the withdrawal I am assuming, I= am >>>> fairly certain that this aligns with the previous withdrawals. >>>> >>>> [image: Screenshot 2023-06-14 at 9.29.44 AM.png] >>>> >>>> I have not been sent an invoice and have no clue what these charges ar= e >>>> for, as well we had determined I would not be auto charged. Is this fo= r >>>> April? May? I have been following up pretty consistently inquiring abo= ut >>>> what we owe relative to the various different invoices I have received= and >>>> no one has confirmed a balance for April or May, the most recent comms >>>> confirmed that BlueCross payments were still outstanding and I would b= e >>>> advised once it was settled up. I know as an organization you are work= ing >>>> through a transition for billing with this new program but this is sup= er >>>> disorganized, and not ok. To have money withdrawn from my account, wit= hout >>>> my permission aside, but also without an invoice or even a receipt sen= t so >>>> I understand the charges is unacceptable. >>>> >>>> Can someone p