Re: New Support Inquiry from Tim Thomas (Priority)

## Rahul replied, on Jul 11 @ 4:47pm (EDT)= :

Hey Tim,

Thanks for contacting us :)

I guess I was able= to replicate the issue on my end :
http://cloud.supportally.com/lWEO= [1].

Due to the nature of this issue, I am escalating this to a de= veloper
to help resolve your inquiry as soon as possible.

The nex= t email you receive will be from him.

Thank you so much for your pa= tience as we work to get this resolved
for you as quickly as possible!=

Links:
[1] http://cloud.supportally.com/lWEO

Ho= w would you rate the quality of my reply?
Great [1]   = Okay [2]    Not Good [3]

Rahul Banker
Customer Su= pport Technician
support@optinmonster.com

**Our Standard Support= Hours are 9am - 5pm EST, Monday through
Friday. While we may res= pond to tickets outside of this support
window, that is not the norm.= Thank you for your patience and we’ll
respond to any addition= al questions you may have as soon as
possible.**

Links:
[1]
https://secure.helpscout.net/satisfaction/57858693/record/107= 0096484/1/
[2]
https://secure.helpscout.net/satisfaction/57858693/re= cord/1070096484/2/
[3]
https://secure.helpscout.net/satisfaction/578= 58693/record/1070096484/3/

## Tim Thomas sent a message, on Jul 11 @ 4:44p= m (EDT):

 		NAME

 		Tim Thomas

 		ACCOU= NT EMAIL

 		tt@homecareassistance.com [1]

 		TO WHAT E= MAIL ADDRESS SHOULD WE REPLY?

 		tt@homecareassistance.com [2]=

 		WHAT CAN WE HELP YOU WITH TODAY?

 		Troubleshootin= g

 		DOMAIN

 	* Home Care Assistance Montreal (homecarea= ssistancemontreal.ca)

 		WHICH OPTIN ISN'T WORKING AS EXPECTED?=

 	* Mobile - EN (kjfd39ybijbxveqk)

 		PLEASE PROVIDE A= URL WHERE THIS ISSUE IS PRESENT.

 the issue is not always replicab= le , but I have witnessed it
appearing on the following urls

htt= ps://www.homecareassistancemontreal.ca [3]
https://www.homecareassist= ancemontreal.ca/heatstroke-in-the-elderly.html
[4]

 		IS THI= S SITE BUILT USING WORDPRESS?

 		No

 		YOUR MESSAGE
=
 Hi,

 Although I have set this optin to only appear after a sess= ion lasts
30 seconds, I have witnessed it loading immediately on vario= us pages
across my site. I have been unable to reproduce this issue wi= th any
consistency. Am I missing something within my optin set up as I= only
want it to appear to uses who are engaged in the content for 30= or
more.

 Thank you.
 Tim

Links:
[1] ma= ilto:tt@