This is a multipart message in MIME format. ------=_NextPart_000_09A3_01DA2916.70A19D30 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank so much! =20 Randi, =20 Are you able to go in and fix the few transactions we were able to = handle or if you can send me directions, I would be glad to have this = taken care of? =20 I apologize for the inconvenience. =20 Thanks, =20 =20 Lisa Barker=20 Manager, Accounts Receivable lisa.barker@thekey.com =20 =20 =20 =20 =20 =20 From: Tim Thomas =20 Sent: Thursday, December 7, 2023 1:51 PM To: lisa.barker@thekey.com Cc: Tim Thomas ; Randi Schapira = ; Lauren Ada ; Timothy = Thomas ; Vashon Palloo ; Brian = Fialko ; Daniel Barakat = Subject: Re: Missing November Deposits =20 Hi Lisa, For the deposits, and specifically, e-transfers, I simply go into the = bank account and view the history of E transfers. Each transaction shows = the name of the sender. In a few cases, the name is different from the = client name, since it may be the child of the client sending the money. = When this happens, I just check clear care for the contact information = etc. =20 Regarding those other transactions you=E2=80=99re asking about, I = believe Randi could help you since I am going out of town for a couple = of days and I=E2=80=99ve left the office.=20 =20 =20 Tim Thomas Sr. 514 726 7647 =20 On Dec 7, 2023, at 2:35=E2=80=AFPM, lisa.barker@thekey.com = wrote: =EF=BB=BF Hi Tim, =20 How were you able to determine where to apply the amounts without the = emails?=20 =20 We have figured out these transactions but need your help, if possible, = on a few.=20 =20 11/7/2023 (5,500.26) This is 2 refunds done for Penny Casey $4312.74 & = 1187.52. I can see this overpayment on the account, but we were unable = to figure out how to key a refund in Quickbooks. 11/8/2023 6,426.54 Henry Padulo $2000.00 & Jamie Shore(Grover) Client is = Farla Grover-$4426.54 both were already in Quickbooks dated 11/9/2023. 11/16/2023 $4,449.54 Hamnett Hill we keyed this today.=20 11/16/2023 $1,609.65 we believe is Danny Tran and we keyed this today.=20 11/29/2023 $349.52 Is Anne Kiis whose payment was declined after the = fact. We tried to delete this but was unable to figure out how to do = this.=20 =20 If you can make these changes in Quickbooks or send us directions on how = to do this that would be great.=20 =20 I appreciate all your help. =20 Thanks, =20 =20 Lisa Barker=20 Manager, Accounts Receivable lisa.barker@thekey.com =20 =20 =20 =20 =20 =20 =20 =20 From: Tim Thomas >=20 Sent: Thursday, December 7, 2023 11:50 AM To: Lisa Barker = > Cc: Randi Schapira >; = Lauren Ada >; = Timothy Thomas >; Vashon Palloo = >; Brian = Fialko >; = Daniel Barakat > Subject: Re: Missing November Deposits =20 I think I may have neglected the attachment. =20 ------=_NextPart_000_09A3_01DA2916.70A19D30 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable v\:* {behavior:url(#default#VML);} o\:* {behavior:url