Re: payroll overtime not calculating as expected. - Case #00261900 [ ref:_00DE0Hruf._50044okb62:ref ]

--Apple-Mail-EC6ED246-8590-4E5F-89D4-E4B48B4B12F1 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable I think it might explain it. If the caregiver did an overnight on the Sunday= into Monday it wouldn't appear in billing but would in OT calculations now t= he question is do we take that into consideration or not=20 Sent from my iPhone > On Jan 3, 2018, at 9:37 AM, Tim Thomas wr= ote: >=20 > Timothy, >=20 > Then this doesn=E2=80=99t explain the calculations we saw this week. >=20 > Tim Thomas >=20 >=20 >=20 >=20 > Home Care Assistance (Montr=C3=A9al) > 4464 Ste. Catherine Ouest > Westmount, Qu=C3=A9bec > H3Z 1R7 > Tel: 514 907 5065 > Fax: 514 907 5067=20 >=20 > tthomas@homecareassistance.com >=20 > www.homecareassistancemontreal.ca > www.facebook.com/hcamontreal > www.twitter.com/hcamontreal >=20 >=20 >=20 >=20 >=20 >=20 >> Begin forwarded message: >>=20 >> From: "support@clearcareonline.com" >> Subject: payroll overtime not calculating as expected. - Case #00261900 [= ref:_00DE0Hruf._50044okb62:ref ] >> Date: January 3, 2018 at 9:31:55 AM EST >> To: "tthomas@homecareassistance.com" >>=20 >>=20 >> =20 >> To avoid creating multiple cases, please reply to this email rather than r= eporting additional information in a new email. >> =20 >> Hello Tim, >>=20 >> Thank you for contacting ClearCare Product Support. >>=20 >> For payroll, your hours are calculated starting 12:00am on the first day= of your work week. In your case this is Monday. So Monday 12:00am-Sunday 11= :59pm. All hours worked within those time frames are used in the calculation= . >> It is only for billing that you can choose whether to bill overnight shif= ts on the first or last day of the shift itself.=20 >>=20 >> Please let me know if you still have any questions.=20 >>=20 >> Thank you, >>=20 >> Ashley >> ClearCare Product Support >> =20 >> Get the new ClearCareGo Caregiver Mobile App | Learn More >> =20 >> Receive updates on ClearCare platform issues at http://status.clearcareon= line.com >> =20 >> =20 >> =20 >>=20 >>=20 >> ref:_00DE0Hruf._50044okb62:ref >=20 --Apple-Mail-EC6ED246-8590-4E5F-89D4-E4B48B4B12F1 Content-Type: multipart/related; type="text/html"; boundary=Apple-Mail-FBD96AF1-3234-43EC-85F3-8D3CDD9631BF Content-Transfer-Encoding: 7bit --Apple-Mail-FBD96AF1-3234-43EC-85F3-8D3CDD9631BF Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable I think it might explain it. If the ca= regiver did an overnight on the Sunday into Monday it wouldn't appear in bil= ling but would in OT calculations now the question is do we take that into c= onsideration or not&nbsp; Sent from my iPhone On Jan 3,= 2018, at 9:37 AM, Tim Thomas &lt; tthomas@homecareassistance.com &gt; wrote: Timothy, Then this doesn=E2=80=99t explain the calculations we saw this week. Tim Thomas <span s= tyle=3D"color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-s= tyle: normal; font-variant-ligatures: normal; font-variant-position: normal;=