This is a multipart message in MIME format. ------=_NextPart_000_0240_01DA9027.9FBA6C50 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0241_01DA9027.9FBA6C50" ------=_NextPart_001_0241_01DA9027.9FBA6C50 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Everyone, =20 Looping in Troy here as well.=20 =20 @Timothy Thomas do you have any contacts for QB = support we can reach out to for assistance here? This is currently = holding up revenue by over $159K. =20 Thank you, Kristy Poyner Billing Manager Kristy.Poyner@thekey.com=20 =20 =20 From: Stephanie Fuston =20 Sent: Tuesday, April 16, 2024 5:41 PM To: John Andrew Hawkins Cc: Kristy Poyner ; Michelle Kenaga = ; Timothy Thomas ; Laszlo = Kovacs Subject: Re: BILLING SHOWSTOPPER $159,682.15 - [#768073] =20 Hello, =20 I have not made any changes to the remote computer.=20 =20 Thank you for the information. Thank you, Stephanie Fuston Invoicing Team Lead Stephanie .Fuston@thekey.com =20 =20 On Tue, Apr 16, 2024 at 6:39=E2=80=AFPM John Andrew Hawkins = > wrote: Hi Stephanie,=20 =20 Quickbooks isn't an application that we maintain or support. Have you = made any changes to your computer recently either to Windows or = Quickbooks that may have caused the issue? Have you applied all of the = appropriate Quickbooks updates to your computer? Have you contacted = Quickbooks support? =20 Thanks,=20 =20 John Andrew Hawkins =20 =20 =20 On Tue, 16 Apr at 5:39 PM , Rohini Bangalore Girish = > wrote:=20 Hi Stephanie,=20 =20 Thanks for contacting helpdesk ! We are working on your issue . We will get back to you with an update accordingly=20 =20 Thanks,=20 Rohini BG Service Desk Engineer Contact IT Support 8 am-9 pm EST @ (888)838-1955 | hca.freshdesk.com = =20 TheKey.com rohini.bangaloregirish@thekey.com = =20 =20 =20 =20 On Tue, 16 Apr at 5:17 PM , Stephanie Fuston = > = wrote:=20 Hello IT Team, =20 =20 I am trying to export billing from ClearCare into Quickbooks. The web = connector that I use for this purpose is not working and it is = preventing $159,682.15 billing for the Montreal location. =20 When I attempt to click the button to the left of the application it = closes automatically. If I then try to "Select all", the check box is = marked; however, then when I select "Update selected" it closes = automatically.Any assistance you can provide to remedy this situation as = quickly as possible so we can resume billing is greatly appreciated. =20 = =20 Thank you, Stephanie Fuston Invoicing Team Lead Stephanie .Fuston@thekey.com =20 =20 =20 768073:611100=20 ------=_NextPart_001_0241_01DA9027.9FBA6C50 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} <!-- /* Font Definitions */ @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4;} @font-face {font-family:Calibri; panose