--00000000000027b92a05fa3daefa Content-Type: multipart/alternative; boundary="00000000000027b92805fa3daef9" --00000000000027b92805fa3daef9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Elizabeth, We are using a system called Converge to put through these creditcard transactions.Same system we use throughout Canada sites. What we were doing initially when we only had like 1-2 clients on creditcard, was putting a line item manually on their invoice to charge them for the 2% fee. In the past month we received over 15 new clients on creditcard payment methods. We will just need to ensure, when we are transitioning, to have surcharges for all these clients. Thank you, On Wed, Apr 26, 2023 at 8:49=E2=80=AFAM wrote: > Hi All > > > > To clarify, I asked about this as it pertains to go-live in > NetSuite/Versapay. This appears to be an issue with how we are charging > clients in ClearCare, which was not on my radar. > > > > What system are we using to initiate customer charges for Quebec today? > > > > Elizabeth Clark > > *Sr. Manager, Continuous Improvement * > > *TheKey* > > > > > > > > *From:* Ali Malik > *Sent:* Tuesday, April 25, 2023 12:06 PM > *To:* Steve Koyanagi > *Cc:* Elizabeth Clark ; Gary Scott = ; > Timothy Thomas ; Laszlo Kovacs > *Subject:* Re: Re credit card fees for Mme Annette Savoie > > > > Perfect thank you Steve, we will take this into account and make correct > adjustments going forward. > > > > Warm regards, > > > > On Tue, Apr 25, 2023 at 3:03=E2=80=AFPM Steve Koyanagi > wrote: > > Yes; confirming there is a law prohibiting credit card surcharges in > Quebec and this was previously communicated to the finance team. (Adding > Gary/Elizabeth from finance to this chain.) > > > > On Tue, Apr 25, 2023 at 11:57=E2=80=AFAM Ali Malik = wrote: > > Hi Steve, > > > > Tim thought we should bring this to your attention. > > > > I believe there has been a law setup recently for the province of Quebec > that we can no longer charge 2% creditcard fee to our clients that are > paying via creditcard. > > > > Would you mind looking into this? > > > > Tim please weigh in with any additional questions if you like @Timothy > Thomas > > > > Thank you, > > > > ---------- Forwarded message --------- > From: *Ali Malik* > Date: Tue, Apr 25, 2023 at 2:22=E2=80=AFPM > Subject: Re: Re credit card fees for Mme Annette Savoie > To: Joey Taylor > Cc: Vincenzo Nesparoli , Timothy Thomas tt@thekey.com>, Maria Licoudis , Tim Thomas tthomas@thekey.com> > > > > Thank you Joey, > > > > Initially we did not have clients on creditcard. Maybe only 1. > > > > Now we have quite a few. > > > > @Vincenzo Nesparoli Please make > necessary corrections and do no charge creditcard fee going forward. > > > > > > > > On Tue, Apr 25, 2023 at 2:14=E2=80=AFPM Joey Taylor > wrote: > > Hi Ali, > > An email was sent on March 13th (I can forward it if needed) advising the > following: > > "Good Afternoon, > This is to advise that in Quebec, we