RE: Re credit card fees for Mme Annette Savoie

This is a multipart message in MIME format. ------=_NextPart_000_0E1A_01D97802.DB8C8F30 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0E1B_01D97802.DB8C8F30" ------=_NextPart_001_0E1B_01D97802.DB8C8F30 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi All =20 To clarify, I asked about this as it pertains to go-live in = NetSuite/Versapay. This appears to be an issue with how we are charging = clients in ClearCare, which was not on my radar.=20 =20 What system are we using to initiate customer charges for Quebec today? =20 Elizabeth Clark=20 Sr. Manager, Continuous Improvement=20 TheKey =20 =20 =20 From: Ali Malik =20 Sent: Tuesday, April 25, 2023 12:06 PM To: Steve Koyanagi Cc: Elizabeth Clark ; Gary Scott ; = Timothy Thomas ; Laszlo Kovacs Subject: Re: Re credit card fees for Mme Annette Savoie =20 Perfect thank you Steve, we will take this into account and make correct = adjustments going forward. =20 Warm regards, =20 On Tue, Apr 25, 2023 at 3:03=E2=80=AFPM Steve Koyanagi = > wrote: Yes; confirming there is a law prohibiting credit card surcharges in = Quebec and this was previously communicated to the finance team. (Adding = Gary/Elizabeth from finance to this chain.)=20 =20 On Tue, Apr 25, 2023 at 11:57=E2=80=AFAM Ali Malik > wrote: Hi Steve, =20 Tim thought we should bring this to your attention. =20 I believe there has been a law setup recently for the province of Quebec = that we can no longer charge 2% creditcard fee to our clients that are = paying via creditcard.=20 =20 Would you mind looking into this? =20 Tim please weigh in with any additional questions if you like @Timothy = Thomas =20 =20 Thank you, =20 ---------- Forwarded message --------- From: Ali Malik > Date: Tue, Apr 25, 2023 at 2:22=E2=80=AFPM Subject: Re: Re credit card fees for Mme Annette Savoie To: Joey Taylor = > Cc: Vincenzo Nesparoli >, Timothy Thomas >, Maria Licoudis >, Tim Thomas > =20 Thank you Joey, =20 Initially we did not have clients on creditcard. Maybe only 1. =20 Now we have quite a few.=20 =20 @Vincenzo Nesparoli Please make = necessary corrections and do no charge creditcard fee going forward. =20 =20 =20 On Tue, Apr 25, 2023 at 2:14=E2=80=AFPM Joey Taylor = > wrote: Hi Ali,=20 An email was sent on March 13th (I can forward it if needed) advising = the following: "Good Afternoon,=20 This is to advise that in Quebec, we are no longer allowed to charge a = credit card fee (normally 2%) to clients who pay by credit card. Please = note this is just for Quebec, the rest of Canada will operate as we used = to. Let me know if you have any questions,". Thank you, =20 On Tue, Apr 25, 2023 at 2:12=E2=80=AFPM Vincenzo Nesparoli = > = wrote: Where do we stand on this? Do we charge the credit card fee on not, =20 On Tue, Apr 25, 2023 at 11:09=E2=80=AFAM Ali Malik > wrote: Hi Joey, =20 Thank you for this. =20 @Timothy Thomas We have always charged clients 2% fee for creditcard in = Quebec. =20 Are we changing