--0000000000004fe3310605e17d32 Content-Type: multipart/alternative; boundary="0000000000004fe3310605e17d31" --0000000000004fe3310605e17d31 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Marc, It shows that the invoice was sent to the client on September 20 to the email below [image: image.png] There is no confirmation email we receive on our end. Thanks, *Sumira Suthesan* Accounts Receivable Specialist T: 438-230-3887 ext.1070006 www.TheKey.com [image: TheKey] On Thu, Sep 21, 2023 at 10:02=E2=80=AFAM Sumira Suthesan wrote: > Hi Marc, > > It shows that the invoice was sent to the client on September 20 to the > email below > > [image: image.png] > > There is no confirmation email we receive on our end. > > Thanks, > *Sumira Suthesan* > Accounts Receivable Specialist > T: 438-230-3887 ext.1070006 > www.TheKey.com > [image: TheKey] > > > On Thu, Sep 21, 2023 at 9:33=E2=80=AFAM Marc Atkinson wrote: > >> Hi Sumira, >> >> Can you please confirm that the client received the invoice yesterday? I >> sent it to the Payer email on file in Clearcare yesterday afternoon. >> >> Thank you. >> >> On Thu, 21 Sep at 12:30 PM , Ali Malik wrote: >> Hey Tim, >> >> Im CCing Sumira who can assist further. @Sumira Suthesan >> Please look into Cathys email, this is >> urgent matter! >> >> On Wed, Sep 20, 2023 at 2:42=E2=80=AFPM Timothy Thomas w= rote: >> >>> Ali are you still handling invoicing for Vancouver? adding in @TheKey >>> Billing . >>> >>> Are we not able to get our invoices out consistently? Thanks >>> >>> On Wed, Sep 20, 2023 at 2:22=E2=80=AFPM Cathy Gerth = wrote: >>> >>>> Hi Timothy and Ali >>>> I thought this had been straightened out, Please can we make sure she >>>> is receiving her weekly invoices this has been a huge source of frustr= ation >>>> for her since March. Everything seems to be on track for 3 to 4 weeks = then >>>> stoops, not sure why, >>>> Thank you so much >>>> >>>> Kind Regards >>>> >>>> Cathy >>>> >>>> >>>> >>>> Cathy Gerth >>>> Case Manager >>>> Home Care Assistance >>>> 15331- 16 Ave #352 >>>> Surrey, B.C. V4A 1R6 >>>> ph: (604) 560-8629 >>>> (778) 279-3634 >>>> fax: (778) 279-3635 >>>> >>>> >>>> >>>> >>>> website: *www .homecareassistancevancouver.ca >>>> * >>>> Review our Book Series >>>> Read our Client Reviews >>>> https://www.youtube.com/watch?v=3DRX_4cCVybg8 >>>> >>> >>> >>> -- >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.ca >>> [image: TheKey] >>> >> >> >> -- >> *Ali Malik* >> Manager - Financial Operations >> >> >> 470581:611100 >> > --0000000000004fe3310605e17d31 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Marc, It shows that the invoice was = sent to the client on September 20 to the email below There is no confirmation emai= l we receive on our end. Thanks, Sumira Suthesan Accounts Receivable Specialist T: 438-230-3887 ext.1070006 www.TheKey.com O= n Thu,