--000000000000e3be540605e1cf84 Content-Type: multipart/alternative; boundary="000000000000e3be520605e1cf83" --000000000000e3be520605e1cf83 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes, this was sent after I emailed the complaint from her that she had not received notification of the invoice before it was charged On Thu, Sep 21, 2023 at 10:04 AM Sumira Suthesan wrote: > Hi Marc, > > It shows that the invoice was sent to the client on September 20 to the > email below > > [image: image.png] > > There is no confirmation email we receive on our end. > > Thanks, > *Sumira Suthesan* > Accounts Receivable Specialist > T: 438-230-3887 ext.1070006 > www.TheKey.com > [image: TheKey] > > > On Thu, Sep 21, 2023 at 10:02=E2=80=AFAM Sumira Suthesan sumira.suthesan@thekey.com> wrote: > >> Hi Marc, >> >> It shows that the invoice was sent to the client on September 20 to the >> email below >> >> [image: image.png] >> >> There is no confirmation email we receive on our end. >> >> Thanks, >> *Sumira Suthesan* >> Accounts Receivable Specialist >> T: 438-230-3887 ext.1070006 >> www.TheKey.com >> [image: TheKey] >> >> >> On Thu, Sep 21, 2023 at 9:33=E2=80=AFAM Marc Atkinson wrote: >> >>> Hi Sumira, >>> >>> Can you please confirm that the client received the invoice yesterday? = I >>> sent it to the Payer email on file in Clearcare yesterday afternoon. >>> >>> Thank you. >>> >>> On Thu, 21 Sep at 12:30 PM , Ali Malik wrote: >>> Hey Tim, >>> >>> Im CCing Sumira who can assist further. @Sumira Suthesan >>> Please look into Cathys email, this is >>> urgent matter! >>> >>> On Wed, Sep 20, 2023 at 2:42=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> Ali are you still handling invoicing for Vancouver? adding in @TheKey >>>> Billing . >>>> >>>> Are we not able to get our invoices out consistently? Thanks >>>> >>>> On Wed, Sep 20, 2023 at 2:22=E2=80=AFPM Cathy Gerth wrote: >>>> >>>>> Hi Timothy and Ali >>>>> I thought this had been straightened out, Please can we make sure she >>>>> is receiving her weekly invoices this has been a huge source of frust= ration >>>>> for her since March. Everything seems to be on track for 3 to 4 weeks= then >>>>> stoops, not sure why, >>>>> Thank you so much >>>>> >>>>> Kind Regards >>>>> >>>>> Cathy >>>>> >>>>> >>>>> >>>>> Cathy Gerth >>>>> Case Manager >>>>> Home Care Assistance >>>>> 15331- 16 Ave #352 >>>>> Surrey, B.C. V4A 1R6 >>>>> ph: (604) 560-8629 >>>>> (778) 279-3634 >>>>> fax: (778) 279-3635 >>>>> >>>>> >>>>> >>>>> >>>>> website: *www .homecareassistancevancouver.ca >>>>> * >>>>> Review our Book Series >>>>> Read our Client Reviews >>>>> https://www.youtube.com/watch?v=3DRX_4cCVybg8 >>>>> >>>> >>>> >>>> -- >>>> Tim Thomas >>>> Head of Canada Division >>>> *Please note my email has changed:* >>>> tt@TheKey.com >>>> (514) 591-9387 >>>> TheKey.ca >>>> [image: TheKey] >>>> >>> >>> >>> -- >>> *Ali Malik* >>> Manager - Financial Operations >>> >>> >>> 470581:611100 >>> >> --000000000000e3be520605e1