Re: Chicago Client Credit Request - [#917362]

--0000000000008e55d50620370b6e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes I would be happy to do that. Thank you, Diane On Wed, Aug 21, 2024 at 2:45=E2=80=AFPM Lito Delapena wrote: > HI All, > > Per the agreement to pay TheKey for the outstanding balance owed by the > client, we drafted the attached promise to pay letter for Becky Harris. > > @Diane Mockenhaupt Would it be possible to > have the office mail a copy of the letter out to Becky at the following > address please? > > Bessie Harris C/O Becky Harris > 9801 Gross Point RD > Apt 302 > Skokie Illnois 60076 > > Thank you, > > Lito Delapena > > Manager Customer Contact & Collections Center > * Please note my email has changed: * > lito.delapena@thekey.com > > 619-722-8561 Ext. 190013 > TheKey.com > [image: TheKey] > > > On Wed, Aug 21, 2024 at 11:39=E2=80=AFAM Diane Mockenhaupt dmockenhaupt@thekey.com> wrote: > >> Hi Everyone, >> >> Client Bessie Harris has cancelled services as of Monday, August 19th. = I >> had emailed June with information on August 12th. The client's daughter >> Becky Harris said she will make two payments in August and then continue= to >> make payments until she has paid off her balance. >> >> Thanks, >> Diane >> >> On Wed, Aug 21, 2024 at 12:58=E2=80=AFPM Timothy Thomas = wrote: >> >>> Diane, should we consider suspending service? >>> >>> On Wed, Aug 21, 2024 at 1:35=E2=80=AFPM Marc Atkinson >>> wrote: >>> >>>> Hi Diane, >>>> >>>> We were reviewing the account for Bessie Harris for the credits of the >>>> mileage from 7/5 and 7/26. Are you aware that the client currently has= an >>>> overdue balance of $24,055.55? The oldest open invoice is now at 63 da= ys >>>> past due. Although the credit of the mileage is small, we really shoul= dn't >>>> be issuing this client any credits until the account gets brought up t= o >>>> date. >>>> >>>> Does your office know of the status of her payments? Any help would be >>>> appreciated. >>>> >>>> Thank you! >>>> >>>> =E2=80=8B >>>> >>>> On Fri, 16 Aug at 5:09 PM , Alexis Parrish wrote: >>>> Hi Diane, >>>> >>>> Thank you for your email we are working on your request. >>>> >>>> >>>> >>>> >>>> Thanks, >>>> >>>> Alexis Parrish >>>> >>>> >>>> Alexis Parrish Billing Help Desk Billing@thekey.com 866-226-1702 >>>> >>>> >>>> On Fri, 16 Aug at 9:20 AM , Diane Mockenhaupt >>>> wrote: >>>> Good Morning, Please credit Chicago client Bessie Harris for two >>>> duplicate mileage charged >>>> >>>> 7/6 - 8 miles for $5.36 >>>> 7/26 - 39 miles for $26.13 >>>> >>>> Thank you, >>>> Diane >>>> >>>> -- >>>> Diane Mockenhaupt >>>> General Manager, Chicago Office >>>> *Please note my email has changed:* >>>> dmockenhaupt@TheKey.com >>>> (224) 808-0607 >>>> (847) 853-7777 >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> 917362:611100 >>>> >>> --0000000000008e55d50620370b6e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes I would be happy to do that. Thank = you, Diane