--000000000000394dd706254f16a2 Content-Type: multipart/alternative; boundary="000000000000394dd706254f16a1" --000000000000394dd706254f16a1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Anotte, Julianna is now not able to log in. She had logged in when we first began this process but only had access to her old region in the west. Currently she is not able to log in. She states when trying to log she uses her @ thekey.com email. This sends her a link to her personal email. When she clicks on the link that was sent to her personal email it send her a code to her phone. When she enters the code it says login/access denied. Any help is greatly appreciated. On Wed, Oct 23, 2024 at 11:02=E2=80=AFAM wrote= : > Hello, > > > > You should have the below groups. > > > > Please check and let me know. > > > > Thanks, > > > > *Anotte Francois * > > *Disbursements Sr. Director* > > *anotte.francois@thekey.com * > > [image: TheKey] > > > > > > *From:* Abby Cnossen > *Sent:* Wednesday, October 23, 2024 7:49 AM > *To:* Anotte Francois > *Cc:* Julianna Brown ; HR Service Center Support HRServiceCenter@thekey.com>; laszlo.kovacs@thekey.com > *Subject:* Re: Juilianna Brown - Uber Access > > > > Hello, > > > > > > We are looking to add the Midwest region covering Michigan, Wisconsin, > Missouri, Kansas, Ohio, and Chicago. > > > > Thank you, > > *Abby Cnossen* > > Manager of Quality and Service > > Call or text: 616-271-8243 > > TheKey.com > > > > > > On Tue, Oct 22, 2024 at 6:39=E2=80=AFPM Anotte Francois anotte.francois@thekey.com> wrote: > > Okay. > > > > You were able to set up your account, the problem is you don't have the > correct region? > > > > Which region are you looking to add? > > > > Thanks, > > > > > > > > On Tue, Oct 22, 2024 at 6:35=E2=80=AFPM Julianna Brown wrote: > > Yes I have used the link from Uber that was sent to me. For some reason i= t > is still showing my old account with a different region, and when it > attempts to connect to this region it says access denied > > On Tuesday, October 22, 2024, Anotte Francois > wrote: > > Is she using the link from Uber to create her account? > > > > On Tue, Oct 22, 2024 at 11:25=E2=80=AFAM Abby Cnossen wrote: > > Hello, > > > > I apologize for the ongoing issue. Unfortunately, Julianna is still unabl= e > to access the Uber account. She has been logging in on a computer using h= er > @thekey email, and she also tried accessing it through her personal accou= nt > to see if it was connected to the corporate account. It=E2=80=99s crucial= that this > is resolved as soon as possible. > > I=E2=80=99ve included Julianna in this email for direct communication. > > > > Thank you for your time, > > > > On Tue, Oct 15, 2024 at 10:26=E2=80=AFAM Abby Cnossen wrote: > > Hello, > > > > I have added Julianna Brown to this thread. Please see the notes below > from Julianna; > > > > Hi Abby, > > > > I tried it again and it is still giving me a Log in Denied error. I thin= k > i