HI Timon,
Definitely frustrating for all parties, appreciate the update and will
keep an eye out on the payment towards invoice 1007135. Come monday if we
do not receive further payments we will reach out again via this thread,
hopefully they can bring their account current so we close on this balance.
Thank you,
Lito Delapena
Customer Contact and Collections Manager | TheKey
Mobile: 619-722-8561
<http://www.thekey.com>
On Fri, Jun 6, 2025 at 11:52 AM Timon Page <timon.page@thekey.com> wrote:
> As expected, Nimra answered me today. She said she will pay invoice 1007135
> tonight and the others “after that.” I have asked for a more specific
> timeline. We will see if she replies.
>
>
> Best regards,
> * Timon Page *
> General Manager, Ontario
> *Please note my email address has changed:*
> timon.page@thekey.com
> Mobile: (437) 223-0841
> TheKey.com <https://thekey.com/>
> <https://thekey.com>
>
>
> On Fri, Jun 6, 2025 at 12:31 PM Timon Page <timon.page@thekey.com> wrote:
>
>> Hi Lito
>>
>> Happy Friday to you as well!
>>
>> Yes, this is frustrating for me as well. I have not heard from Nimra
>> recently and I just pinged her again and included the outstanding amounts
>> from the email below. As far as I can ascertain, there are no obstacles in
>> place that would prevent her from paying. I know this situation is far from
>> ideal and I will reiterate the importance of consistency with payments.
>> Michelle and I have spoken about this and we both feel that she tends to
>> use billing errors as an excuse for delayed payments. I am trying to find
>> out who the care coordinator is that handles Tanzil's account for the
>> Ontario government but because of PHIPEA legislation, it is easier said
>> than done.
>>
>> I will update the group as soon as I hear from her. She tends to reach on
>> Fridays so fingers crossed!
>>
>> Best regards,
>> * Timon Page *
>> General Manager, Ontario
>> *Please note my email address has changed:*
>> timon.page@thekey.com
>> Mobile: (437) 223-0841
>> TheKey.com <https://thekey.com/>
>> <https://thekey.com>
>>
>>
>> On Fri, Jun 6, 2025 at 12:11 PM Lito Delapena <lito.delapena@thekey.com>
>> wrote:
>>
>>> HI Timon,
>>>
>>> Happy Friday!
>>>
>>> Wanted to circle back with you regarding Tanzil, did you happen to hear
>>> back from Nirma yet? We received an e-transfer yesterday evening totaling
>>> $245.06 to cover the remaining balance of Invoice 1035515 dated 5/5/2025.
>>> However the client has the following invoices below reflecting outstanding
>>> with the oldest open invoice 63 days past due.
>>>
>>> Invoice 1007135 $2,349.34 63 days past due
>>> Invoice 1031862 $3,809.86 28 days past due
>>> Invoice 1039145 $2,330.59 21 days past due
>>> Invoice 1045434 $2,349.34 14 days past due
>>>
>>> Knowing that there Is a limitation to the $ amount they can send for
>>> E-transfers daily, we are continuing to see invoices aged out and no
>>> response from Nimra when Michelle reaches out for confirmation of payment.
>>> My understanding was that they were going to start making their payments on
>>> a regular basis to ensure that they do not fall this far behind, has she
>>> expressed any issues to you as to why the payments have not been consistent?
>>>
>>> Looking forward to hearing from you, please let me know if you need any
>>> additional information
>>>
>>> Thank you,
>>>
>>>
>>> Lito Delapena
>>>
>>> Customer Contact and Collections Manager | TheKey
>>>
>>> Mobile: 619-722-8561
>>>
>>> <http://www.thekey.com>
>>>
>>>
>>>
>>> On Thu, Jun 5, 2025 at 2:00 PM Timon Page <timon.page@thekey.com> wrote:
>>>
>>>> Hi Michelle
>>>>
>>>> Yes, I too have been trying to get in touch with her to no avail. I
>>>> will ping her again tomorrow. She tends to respond on Fridays so I’ll let
>>>> you know if I hear anything.
>>>>
>>>> Best regards,
>>>> * Timon Page *
>>>> General Manager, Ontario
>>>> *Please note my email address has changed:*
>>>> timon.page@thekey.com
>>>> Mobile: (437) 223-0841
>>>> TheKey.com <https://thekey.com/>
>>>> <https://thekey.com>
>>>>
>>>>
>>>> On Thu, Jun 5, 2025 at 4:26 PM Michelle Hudgins <
>>>> michelle.hudgins@thekey.com> wrote:
>>>>
>>>>> Hi Timon,
>>>>>
>>>>> Just wanted to check in and see if you've had a chance to speak with
>>>>> Nirma. I reached out to her recently but haven't heard back yet.
>>>>>
>>>>> Her current account balance is $16,353.18, with $13,598.99 currently
>>>>> overdue. To ensure continued service, we need to establish a more
>>>>> consistent payment schedule. If we're unable to do so, we may have to
>>>>> consider a temporary suspension of services.
>>>>>
>>>>> Please let me know your thoughts.
>>>>>
>>>>> Kind regards,
>>>>>
>>>>> Michelle Hudgins
>>>>>
>>>>> Collections Analyst 2 | TheKey
>>>>>
>>>>> Direct Line:305.452.0760
>>>>>
>>>>> <http://www.thekey.com>
>>>>>
>>>>>