--00000000000053ffce0636ebba4c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable As expected, Nimra answered me today. She said she will pay invoice 1007135 tonight and the others =E2=80=9Cafter that.=E2=80=9D I have asked for a mor= e specific timeline. We will see if she replies. Best regards, * Timon Page * General Manager, Ontario *Please note my email address has changed:* timon.page@thekey.com Mobile: (437) 223-0841 TheKey.com On Fri, Jun 6, 2025 at 12:31=E2=80=AFPM Timon Page = wrote: > Hi Lito > > Happy Friday to you as well! > > Yes, this is frustrating for me as well. I have not heard from Nimra > recently and I just pinged her again and included the outstanding amounts > from the email below. As far as I can ascertain, there are no obstacles i= n > place that would prevent her from paying. I know this situation is far fr= om > ideal and I will reiterate the importance of consistency with payments. > Michelle and I have spoken about this and we both feel that she tends to > use billing errors as an excuse for delayed payments. I am trying to find > out who the care coordinator is that handles Tanzil's account for the > Ontario government but because of PHIPEA legislation, it is easier said > than done. > > I will update the group as soon as I hear from her. She tends to reach on > Fridays so fingers crossed! > > Best regards, > * Timon Page * > General Manager, Ontario > *Please note my email address has changed:* > timon.page@thekey.com > Mobile: (437) 223-0841 > TheKey.com > > > > On Fri, Jun 6, 2025 at 12:11=E2=80=AFPM Lito Delapena > wrote: > >> HI Timon, >> >> Happy Friday! >> >> Wanted to circle back with you regarding Tanzil, did you happen to hear >> back from Nirma yet? We received an e-transfer yesterday evening totali= ng >> $245.06 to cover the remaining balance of Invoice 1035515 dated 5/5/2025= . >> However the client has the following invoices below reflecting outstandi= ng >> with the oldest open invoice 63 days past due. >> >> Invoice 1007135 $2,349.34 63 days past due >> Invoice 1031862 $3,809.86 28 days past due >> Invoice 1039145 $2,330.59 21 days past due >> Invoice 1045434 $2,349.34 14 days past due >> >> Knowing that there Is a limitation to the $ amount they can send for >> E-transfers daily, we are continuing to see invoices aged out and no >> response from Nimra when Michelle reaches out for confirmation of paymen= t. >> My understanding was that they were going to start making their payments= on >> a regular basis to ensure that they do not fall this far behind, has she >> expressed any issues to you as to why the payments have not been consist= ent? >> >> Looking forward to hearing from you, please let me know if you need any >> additional information >> >> Thank you, >> >> >> Lito Delapena >> >> Customer Contact and Collections Manager | TheKey >> >> Mobile: 619-722-8561 >> >> >> >> >> >> On Thu, Jun 5, 2025 at 2:00=E2=80=AFPM Timon Page wrote: >> >>> Hi Michelle >>> >>> Y