Re: Google Canada

Unfortunately, this will cause significant additional work and cost for the
AP team, as we would have to process payments outside of Coupa manually and
send via wire. We need Google to change the currency back to CAD to avoid
these issues. I'm not sure why they would default to USD when the old
account was in CAD.


*Thank you!*



*Lyndsey Organ*

Senior Manager, Accounting | *TheKey*

Mobile: 316.253.6494




On Tue, Dec 2, 2025 at 10:16 AM Phil Chanda <phil.chanda@thekey.com> wrote:

> Yes, accounts were switched because we have a new agency that was
> onboarded.
>
> On Tue, Dec 2, 2025 at 11:15 AM Lyndsey Organ <lyndsey.organ@thekey.com>
> wrote:
>
>> Was a new account just set up since the most current bill is in USD but
>> all the prior bills were in CAD? I'm trying to figure out what happened
>> recently for them to now start billing us in USD vs CAD.
>>
>>
>> *Thank you!*
>>
>>
>>
>> *Lyndsey Organ*
>>
>> Senior Manager, Accounting | *TheKey*
>>
>> Mobile: 316.253.6494
>>
>>
>>
>>
>> On Tue, Dec 2, 2025 at 10:12 AM Phil Chanda <phil.chanda@thekey.com>
>> wrote:
>>
>>> This was setup by google when the account was created.  Happy Tuesday.
>>>
>>> On Mon, Dec 1, 2025 at 11:27 PM Lyndsey Organ <lyndsey.organ@thekey.com>
>>> wrote:
>>>
>>>> Hi Phil,
>>>>
>>>> Do you know why Google Canada started to bill us in USD on this last
>>>> invoice when we've been billed in CAD all prior invoices?
>>>>
>>>>
>>>> *Thank you!*
>>>>
>>>>
>>>>
>>>> *Lyndsey Organ*
>>>>
>>>> Senior Manager, Accounting | *TheKey*
>>>>
>>>> Mobile: 316.253.6494
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, Dec 1, 2025 at 8:36 AM Phil Chanda <phil.chanda@thekey.com>
>>>> wrote:
>>>>
>>>>> Hi Lyndsey,
>>>>>
>>>>> Happy Monday.
>>>>>
>>>>> It would be pretty arduous to start over - as there are data lake
>>>>> connections that have taken several weeks to setup as well as Google
>>>>> learning how to optimize
>>>>>
>>>>> I will speak with Tim this week to see what he prefers to do
>>>>>
>>>>> Thanks,
>>>>> Phil
>>>>>
>>>>> On Sun, Nov 30, 2025 at 12:12 AM Lyndsey Organ <
>>>>> lyndsey.organ@thekey.com> wrote:
>>>>>
>>>>>> Hi Phil,
>>>>>>
>>>>>> How hard would it be to open a new account, so we can be billed in
>>>>>> CAD?
>>>>>>
>>>>>> Based on the email chain below, I am also a bit confused as to why we
>>>>>> were being billed in CAD but then they recently switched to USD in October.
>>>>>> Can someone clarify that for me?
>>>>>>
>>>>>>
>>>>>> *Thank you!*
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Lyndsey Organ*
>>>>>>
>>>>>> Senior Manager, Accounting | *TheKey*
>>>>>>
>>>>>> Mobile: 316.253.6494
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Nov 6, 2025 at 12:20 PM Phil Chanda <phil.chanda@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi all,
>>>>>>>
>>>>>>> I just spoke to Google and the rep is saying the currency cannot be
>>>>>>> changed.  Unfortunately, the only way to change it is to close the account
>>>>>>> and start a new one.
>>>>>>>
>>>>>>> Thanks,
>>>>>>> Phil
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Nov 6, 2025 at 11:32 AM Miriam Valdez <
>>>>>>> miriam.valdez@thekey.com> wrote:
>>>>>>>
>>>>>>>> Thank you so much Phil!
>>>>>>>>
>>>>>>>> Thank you!
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Miriam Valdez
>>>>>>>>
>>>>>>>> Senior Accountant| TheKey
>>>>>>>>
>>>>>>>> Phone: (531) 204-3907 Ext. 131017
>>>>>>>>
>>>>>>>>
>>>>>>>> <http://www.thekey.com>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Nov 6, 2025 at 9:50 AM Phil Chanda <phil.chanda@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> We will need to call Google for assistance to update this.  I will
>>>>>>>>> reach out to them tomorrow for assistance.  Thanks.
>>>>>>>>>
>>>>>>>>> On Thu, Nov 6, 2025 at 10:44 AM Timothy Thomas <tt@thekey.com>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> I'm sorry but I don't know how to accomplish this.
>>>>>>>>>>
>>>>>>>>>> @Phil Chanda <phil.chanda@thekey.com> can you assist with
>>>>>>>>>> Miriam's request?
>>>>>>>>>>
>>>>>>>>>> On Thu, Nov 6, 2025 at 10:37 AM Miriam Valdez <
>>>>>>>>>> miriam.valdez@thekey.com> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Tim,
>>>>>>>>>>>
>>>>>>>>>>> Below is September's invoice, which was billed in Canadian
>>>>>>>>>>> currency, as an example. Please ensure that October's invoice is revised to
>>>>>>>>>>> *Canadian* currency and that all future invoices remain
>>>>>>>>>>> consistent in this currency so that we can avoid any payment or conversion
>>>>>>>>>>> issues.
>>>>>>>>>>>
>>>>>>>>>>> Thank you for your help with this!
>>>>>>>>>>> [image: image.png]
>>>>>>>>>>>
>>>>>>>>>>> Thank you!
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Miriam Valdez
>>>>>>>>>>>
>>>>>>>>>>> Senior Accountant| TheKey
>>>>>>>>>>>
>>>>>>>>>>> Phone: (531) 204-3907 Ext. 131017
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> <http://www.thekey.com>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Thu, Nov 6, 2025 at 9:08 AM Timothy Thomas <tt@thekey.com>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> It appeaars we're are invoiced in USD.
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, Nov 6, 2025 at 10:04 AM Miriam Valdez <
>>>>>>>>>>>> miriam.valdez@thekey.com> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Sorry, Tim, I just noticed that the amounts are in USD.  Since
>>>>>>>>>>>>> this is for Canada are you able to have them convert this to CAD currency?
>>>>>>>>>>>>> I believe the invoices we received were all in Canadian dollars in the
>>>>>>>>>>>>> past.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you!
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Miriam Valdez
>>>>>>>>>>>>>
>>>>>>>>>>>>> Senior Accountant | TheKey
>>>>>>>>>>>>>
>>>>>>>>>>>>> Phone: (531) 204-3907 Ext. 131017
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> <http://www.thekey.com>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Thu, Nov 6, 2025 at 9:01 AM Miriam Valdez <
>>>>>>>>>>>>> miriam.valdez@thekey.com> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Great, thanks so much Tim!
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thank you!
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Miriam Valdez
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Senior Accountant| TheKey
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Phone: (531) 204-3907 Ext. 131017
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> <http://www.thekey.com>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Thu, Nov 6, 2025 at 8:57 AM Timothy Thomas <tt@thekey.com>
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> I'm not seeing the invoice posted yet...I'll ask phil for
>>>>>>>>>>>>>>> help.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> See attached for the excel doc.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Thu, Nov 6, 2025 at 9:48 AM Miriam Valdez <
>>>>>>>>>>>>>>> miriam.valdez@thekey.com> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Yes! I believe you can download this as an excel file. Can
>>>>>>>>>>>>>>>> you do that, it's easier for our team. Can you also send along the invoice?
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thank you!
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Miriam Valdez
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Senior Accountant | TheKey
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Phone: (531) 204-3907 Ext. 131017
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> <http://www.thekey.com>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Thu, Nov 6, 2025 at 8:45 AM Timothy Thomas <
>>>>>>>>>>>>>>>> tt@thekey.com> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hi Miriam,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Will this help? I'm not sure what to provide exactly.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Thu, Nov 6, 2025 at 9:38 AM Miriam Valdez <
>>>>>>>>>>>>>>>>> miriam.valdez@thekey.com> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hi Timothy,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> My initial email may have caused some confusion, the
>>>>>>>>>>>>>>>>>> screenshot I sent was just an example, as Lisa had provided the September
>>>>>>>>>>>>>>>>>> amounts. I'm actually looking for the *October* amounts.
>>>>>>>>>>>>>>>>>> Since the new account kicked off on September 22, I wanted to confirm
>>>>>>>>>>>>>>>>>> whether there are any new charges for October tied to it. If so, I need
>>>>>>>>>>>>>>>>>> those details as soon as possible.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> I've copied Lisa here for visibility, but to clarify, I'm
>>>>>>>>>>>>>>>>>> specifically looking for the *October 2025* charges for *Canada
>>>>>>>>>>>>>>>>>> *and I'll need these amounts on an ongoing basis.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thank you!
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Miriam Valdez
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Senior Accountant | TheKey
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Phone: (531) 204-3907 Ext. 131017
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> <http://www.thekey.com>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Thu, Nov 6, 2025 at 8:24 AM Timothy Thomas <
>>>>>>>>>>>>>>>>>> tt@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Hi Miriam,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> The new ads account kicked off on September 22nd. The
>>>>>>>>>>>>>>>>>>> amounts identified in your email are tied to the old adwords account. The
>>>>>>>>>>>>>>>>>>> Marketing team will have that information for you.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Best
>>>>>>>>>>>>>>>>>>> Tim
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Wed, Nov 5, 2025 at 8:14 PM Miriam Valdez <
>>>>>>>>>>>>>>>>>>> miriam.valdez@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Hi Timothy,
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Lisa Fett indicates that you will be managing the new
>>>>>>>>>>>>>>>>>>>> Canada Ads account. We need the report that Lisa usually provides,
>>>>>>>>>>>>>>>>>>>> detailing the spend per location, along with the invoice (see screenshot).
>>>>>>>>>>>>>>>>>>>> Will you have that available for October?
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> We will need it no later than the end of the day
>>>>>>>>>>>>>>>>>>>> tomorrow so that we can allocate the amounts to each location.  Please let
>>>>>>>>>>>>>>>>>>>> me know as soon as possible.
>>>>>>>>>>>>>>>>>>>> [image: image.png]
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Thank you!
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Miriam Valdez
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Senior Accountant| TheKey
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Phone: (531) 204-3907 Ext. 131017
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> <http://www.thekey.com>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>