--Apple-Mail-E2F16BAD-1BAB-4F35-888E-63EA603E8BD4 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hello Ali, The daughter Annie told us that she was given 19.5 hours per week by the CLS= C for cheque emplois. Caregiver Terence Asong took the cheque emplois hours.= =20 For the week of January 30, 2023, Terence worked 12 hours.=20 For the week of February 6, 2023, Terence worked 24 hours. I guess she wants to add the 4 hours to the February 6 week. It=E2=80=99s fine with me Ali.=20 Thank you, let me know if it=E2=80=99s resolved. Best, Maria Maria Licoudis RN Care Manager mlicoudis@homecareassistance.com Office:514-907-5065 > On Feb 24, 2023, at 1:33 PM, Ali Malik wrote: >=20 > =EF=BB=BF > Hi Team, >=20 > Client was confused with the check emploi hours. She is saying its an addi= tional 4 hrs on top of the 19.5 hours we added. She was a little frustrated b= ut I assured her we will get to the bottom of this and I will talk to the op= s team to figure it out. >=20 > I'm confirming that it's okay to go ahead and add the additional 4hrs cheq= ue emploi credit and resend the invoice to the client? >=20 > Please let me know. >=20 > thank you, >=20 >=20 > --=20 > Ali Malik > Manager - Financial Operations=20 >=20 --Apple-Mail-E2F16BAD-1BAB-4F35-888E-63EA603E8BD4 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hello Ali, The daughter A= nnie told us that she was given 19.5 hours per week by the CLSC for cheque e= mplois. Caregiver Terence Asong took the cheque emplois hours. For the week of January 30, 2023, Terence worked 12 hours. For the week of February 6, 2023, Terence worked 24 hours. I guess she w= ants to add the 4 hours to the February 6 week. It=E2=80=99s fine w= ith me Ali. Thank you, let me know if it=E2=80=99s resolved.= Best, Maria Maria Licoudis RN Care Manager mlicoudis@homecareassistance.com Office:5= 14-907-5065 On Feb 24, 2023, at 1:33 PM, Ali Malik <ali.malik@thekey.com> w= rote: =EF= =BB=BF Hi Team, Client was confused = with the check emploi hours. She is saying its an additional 4 hrs on top of= the 19.5 hours we added. She was a little frustrated but I assured her we w= ill get to the bottom of this and I will talk to the ops team to figure it o= ut. I'm confirming that it's okay to go ahead and a= dd the additional 4hrs cheque emploi credit and resend the invoice to t= he client? Please let me know. = thank you, -- Ali= Malik Manager - Financial Operations = --Apple-Mail-E2F16BAD-1BAB-4F35-888E-63EA603E8BD4--