Re: Calogero "Charlie" Campisi

Hi Tim,

Oh! I am sorry. I was thinking that you wanted to check for amalgamation email. Because that is the one we had to sent using adhoc method.

For rate increases, please check Monica and her team. I am adding them in this email.

Thanks,
Umesh

> On Dec 8, 2025, at 12:06 PM, Timothy Thomas <tt@thekey.com> wrote:
> 
> Agree with Joey here, that's the amalgamation notice that went out to all clients - @Umesh Shah <mailto:ushah@thekey.com>  Please confirm if we sent the increase letters. 
> 
> On Mon, Dec 8, 2025 at 1:41 PM Joey Taylor <joey.taylor@thekey.com <mailto:joey.taylor@thekey.com>> wrote:
>> Hi Umesh,
>> 
>> The screenshot you provided for client Campisi does not mention a rate increase. It looks like the amalgamation letter?
>> Was a price increase letter even sent to this account? 
>> 
>> On Mon, Dec 8, 2025 at 2:38 PM Joey Taylor <joey.taylor@thekey.com <mailto:joey.taylor@thekey.com>> wrote:
>>> Thanks Umesh,
>>> 
>>> Before I contact the client, I retrieved all these emails from ClearCare in the clients "contact page". Can you confirm nothing was sent to these emails as well (listed on file):
>>> 1. wrgabbott@gmail.com <mailto:wrgabbott@gmail.com>
>>> 2. gcook3468@gmail.com <mailto:gcook3468@gmail.com>
>>> 3. whitney_usas@hotmail.com <mailto:whitney_usas@hotmail.com>
>>> 
>>> 
>>> 
>>> On Mon, Dec 8, 2025 at 1:55 PM Umesh Shah <ushah@thekey.com <mailto:ushah@thekey.com>> wrote:
>>>> Hi Joey,
>>>> 
>>>> I attempted to obtain the email addresses for the two clients listed below. If the emails are accurate, I can confirm that we did not send an email to Katherine Cook at gcook3468@gmail.com. <mailto:gcook3468@gmail.com> She was not included in the list of recipients for email notifications.
>>>> 
>>>> For Client Calogero “Charlie” Campisi, we successfully sent an email on October 30th to mariacampisi@msn.com <mailto:mariacampisi@msn.com>. However, the Apple Bot opened the email. I don’t see the client having opened it. If the Apple Bot has opened the email, it means it has reached the client’s inbox. The Apple Bot scans emails for viruses.
>>>> 
>>>> event_id	recipient	event	timestamp	bot	message_id
>>>> FcHCeT0_T7W453-8PD73fw	mariacampisi@msn.com <mailto:mariacampisi@msn.com>	opened	2025-10-31 16:57:33.000000 UTC	apple	20251030220016.857ef70ad466f358@notices.thekey.com <mailto:20251030220016.857ef70ad466f358@notices.thekey.com>
>>>> 
>>>> 
>>>> Here is the copy of email sent to client.

>>>> 
>>>> 
>>>> Thanks,
>>>> Umesh
>>>> 
>>>>> On Dec 8, 2025, at 8:14 AM, Joey Taylor <joey.taylor@thekey.com <mailto:joey.taylor@thekey.com>> wrote:
>>>>> 
>>>>> Good Afternoon,
>>>>> 
>>>>> The clients are: 
>>>>> 1. Katherine Cook 
>>>>> 2. Calogero "Charlie" Campisi
>>>>> 
>>>>> You were the ones who sent out the rate increases, I am not sure which emails you would have sent them to. 
>>>>> 
>>>>> 
>>>>> On Sat, Dec 6, 2025 at 5:22 PM Umesh Shah <ushah@thekey.com <mailto:ushah@thekey.com>> wrote:
>>>>>> Hi Audra,
>>>>>> Can you please provide me email address for those who have not received email?
>>>>>> 
>>>>>> Thanks,
>>>>>> Umesh
>>>>>> Sent from my iPhone
>>>>>> 
>>>>>>> On Dec 5, 2025, at 2:47 PM, Audra Williams <audraw@thekey.com <mailto:audraw@thekey.com>> wrote:
>>>>>>> 
>>>>>>> 
>>>>>>> Umesh, is there a spreadsheet you could share that indicates the client name, email(s) where the letter was delivered, the time stamp and indication if it was opened?
>>>>>>> 
>>>>>>> On Fri, Dec 5, 2025 at 2:05 PM Joey Taylor <joey.taylor@thekey.com <mailto:joey.taylor@thekey.com>> wrote:
>>>>>>>> Good Afternoon,
>>>>>>>> 
>>>>>>>> I need the letter for Katherine Cook as well. That is the 2nd Montreal client who is claiming they did not receive any communication of an increase.
>>>>>>>> 
>>>>>>>> Thank you, 
>>>>>>>> 
>>>>>>>> On Fri, Dec 5, 2025 at 4:45 PM Audra Williams <audraw@thekey.com <mailto:audraw@thekey.com>> wrote:
>>>>>>>>> Umesh, can you help Joey with this please?
>>>>>>>>> 
>>>>>>>>> Audra Williams
>>>>>>>>> Director, Divisional Operations
>>>>>>>>> audraw@thekey.com <mailto:audraw@thekey.com>
>>>>>>>>> Mobile: (425) 757-7027
>>>>>>>>> https://thekey.com <https://thekey.com/>
>>>>>>>>>  <https://thekey.com/>
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> On Fri, Dec 5, 2025 at 1:42 PM Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com>> wrote:
>>>>>>>>>> Audra, where's the folder for these? Thanks
>>>>>>>>>> 
>>>>>>>>>> On Fri, Dec 5, 2025 at 11:22 AM Joey Taylor <joey.taylor@thekey.com <mailto:joey.taylor@thekey.com>> wrote:
>>>>>>>>>>> Good Morning, 
>>>>>>>>>>> 
>>>>>>>>>>> Can I get a copy of the price increase letter and date it was sent out for this client. The wife is saying she never received it.
>>>>>>>>>>> 
>>>>>>>>>>> Thank you,
>>>>>>>>>>> 
>>>>>>>>>>> Joey Taylor
>>>>>>>>>>> Directeur Général/General Manager
>>>>>>>>>>> 514-907-5065
>>>>>>>>>>> TheKey.ca   <https://thekey.ca/>
>>>>>>>> 
>>>>>>>> 
>>>>>>>> 
>>>>>>>> --
>>>>>>>> Joey Taylor
>>>>>>>> Directeur Général/General Manager
>>>>>>>> 514-907-5065
>>>>>>>> TheKey.ca   <https://thekey.ca/>
>>>>>>> 
>>>>>>> 
>>>>>>> 
>>>>>>> --
>>>>>>> Audra Williams
>>>>>>> Director, Divisional Operations
>>>>>>> audraw@thekey.com <mailto:audraw@thekey.com>
>>>>>>> Mobile: (425) 757-7027
>>>>>>> https://thekey.com <https://thekey.com/>
>>>>>>>  <https://thekey.com/>
>>>>> 
>>>>> 
>>>>> --
>>>>> Joey Taylor
>>>>> Directeur Général/General Manager
>>>>> 514-907-5065
>>>>> TheKey.ca   <https://thekey.ca/>
>>>> 
>>> 
>>> 
>>> 
>>> --
>>> Joey Taylor
>>> Directeur Général/General Manager
>>> 514-907-5065
>>> TheKey.ca   <https://thekey.ca/>
>> 
>> 
>> 
>> --
>> Joey Taylor
>> Directeur Général/General Manager
>> 514-907-5065
>> TheKey.ca   <https://thekey.ca/>