Re: Calogero "Charlie" Campisi

Good Morning,

Can I get an update here? I have 2 very upset clients (one being a 24/7
case) and have had zero feedback.

Thank you.

On Mon, Dec 8, 2025 at 7:34 PM Umesh Shah <ushah@thekey.com> wrote:

> Hi Tim,
>
> Oh! I am sorry. I was thinking that you wanted to check for amalgamation
> email. Because that is the one we had to sent using adhoc method.
>
> For rate increases, please check Monica and her team. I am adding them in
> this email.
>
> Thanks,
> Umesh
>
> On Dec 8, 2025, at 12:06 PM, Timothy Thomas <tt@thekey.com> wrote:
>
> Agree with Joey here, that's the amalgamation notice that went out to all
> clients - @Umesh Shah <ushah@thekey.com>  Please confirm if we sent the
> increase letters.
>
> On Mon, Dec 8, 2025 at 1:41 PM Joey Taylor <joey.taylor@thekey.com> wrote:
>
>> Hi Umesh,
>>
>> The screenshot you provided for client Campisi does not mention a rate
>> increase. It looks like the amalgamation letter?
>> Was a price increase letter even sent to this account?
>>
>> On Mon, Dec 8, 2025 at 2:38 PM Joey Taylor <joey.taylor@thekey.com>
>> wrote:
>>
>>> Thanks Umesh,
>>>
>>> Before I contact the client, I retrieved all these emails from ClearCare
>>> in the clients "contact page". Can you confirm nothing was sent to these
>>> emails as well (listed on file):
>>> 1. wrgabbott@gmail.com
>>> 2. gcook3468@gmail.com
>>> 3. whitney_usas@hotmail.com
>>>
>>>
>>>
>>> On Mon, Dec 8, 2025 at 1:55 PM Umesh Shah <ushah@thekey.com> wrote:
>>>
>>>> Hi Joey,
>>>>
>>>> I attempted to obtain the email addresses for the two clients listed
>>>> below. If the emails are accurate, I can confirm that we did not send an
>>>> email to *Katherine Cook* at gcook3468@gmail.com. <gcook3468@gmail.com> She
>>>> was not included in the list of recipients for email notifications.
>>>>
>>>> For Client *Calogero “Charlie” Campisi,* we successfully sent an email
>>>> on October 30th to mariacampisi@msn.com. However, the Apple Bot opened
>>>> the email. I don’t see the client having opened it. If the Apple Bot has
>>>> opened the email, it means it has reached the client’s inbox. The Apple Bot
>>>> scans emails for viruses.
>>>>
>>>> event_id recipient event timestamp bot message_id
>>>> FcHCeT0_T7W453-8PD73fw mariacampisi@msn.com opened 2025-10-31
>>>> 16:57:33.000000 UTC *apple*
>>>> 20251030220016.857ef70ad466f358@notices.thekey.com
>>>>
>>>>
>>>> Here is the copy of email sent to client.
>>>> [image: Screenshot 2025-12-08 at 10.44.24 AM.png]
>>>>
>>>>
>>>> Thanks,
>>>> Umesh
>>>>
>>>> On Dec 8, 2025, at 8:14 AM, Joey Taylor <joey.taylor@thekey.com> wrote:
>>>>
>>>> Good Afternoon,
>>>>
>>>> The clients are:
>>>> 1. Katherine Cook
>>>> 2. Calogero "Charlie" Campisi
>>>>
>>>> You were the ones who sent out the rate increases, I am not sure which
>>>> emails you would have sent them to.
>>>>
>>>>
>>>> On Sat, Dec 6, 2025 at 5:22 PM Umesh Shah <ushah@thekey.com> wrote:
>>>>
>>>>> Hi Audra,
>>>>> Can you please provide me email address for those who have not
>>>>> received email?
>>>>>
>>>>> Thanks,
>>>>> Umesh
>>>>> Sent from my iPhone
>>>>>
>>>>> On Dec 5, 2025, at 2:47 PM, Audra Williams <audraw@thekey.com> wrote:
>>>>>
>>>>> 
>>>>> Umesh, is there a spreadsheet you could share that indicates the
>>>>> client name, email(s) where the letter was delivered, the time stamp and
>>>>> indication if it was opened?
>>>>>
>>>>> On Fri, Dec 5, 2025 at 2:05 PM Joey Taylor <joey.taylor@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Good Afternoon,
>>>>>>
>>>>>> I need the letter for Katherine Cook as well. That is the 2nd
>>>>>> Montreal client who is claiming they did not receive any communication of
>>>>>> an increase.
>>>>>>
>>>>>> Thank you,
>>>>>>
>>>>>> On Fri, Dec 5, 2025 at 4:45 PM Audra Williams <audraw@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Umesh, can you help Joey with this please?
>>>>>>>
>>>>>>> Audra Williams
>>>>>>> Director, Divisional Operations
>>>>>>> audraw@thekey.com
>>>>>>> Mobile: (425) 757-7027
>>>>>>> https://thekey.com
>>>>>>> <https://thekey.com/>
>>>>>>>
>>>>>>>
>>>>>>> On Fri, Dec 5, 2025 at 1:42 PM Timothy Thomas <tt@thekey.com> wrote:
>>>>>>>
>>>>>>>> Audra, where's the folder for these? Thanks
>>>>>>>>
>>>>>>>> On Fri, Dec 5, 2025 at 11:22 AM Joey Taylor <joey.taylor@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Good Morning,
>>>>>>>>>
>>>>>>>>> Can I get a copy of the price increase letter and date it was sent
>>>>>>>>> out for this client. The wife is saying she never received it.
>>>>>>>>>
>>>>>>>>> Thank you,
>>>>>>>>>
>>>>>>>>> Joey Taylor
>>>>>>>>> *Directeur Général/**General Manager*
>>>>>>>>> 514-907-5065
>>>>>>>>> TheKey.ca   <https://thekey.ca/>
>>>>>>>>> [image: TheKey]
>>>>>>>>>
>>>>>>>>
>>>>>>
>>>>>> --
>>>>>> Joey Taylor
>>>>>> *Directeur Général/**General Manager*
>>>>>> 514-907-5065
>>>>>> TheKey.ca   <https://thekey.ca/>
>>>>>> [image: TheKey]
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Audra Williams
>>>>> Director, Divisional Operations
>>>>> audraw@thekey.com
>>>>> Mobile: (425) 757-7027
>>>>> https://thekey.com
>>>>> <https://thekey.com/>
>>>>>
>>>>>
>>>>
>>>> --
>>>> Joey Taylor
>>>> *Directeur Général/**General Manager*
>>>> 514-907-5065
>>>> TheKey.ca   <https://thekey.ca/>
>>>> [image: TheKey]
>>>>
>>>>
>>>>
>>>
>>> --
>>> Joey Taylor
>>> *Directeur Général/**General Manager*
>>> 514-907-5065
>>> TheKey.ca   <https://thekey.ca/>
>>> [image: TheKey]
>>>
>>
>>
>> --
>> Joey Taylor
>> *Directeur Général/**General Manager*
>> 514-907-5065
>> TheKey.ca   <https://thekey.ca/>
>> [image: TheKey]
>>
>
>

-- 

Joey Taylor

*Directeur Général/**General Manager*

514-907-5065

TheKey.ca   <https://thekey.ca/>

[image: TheKey]