--0000000000002505f3064587941e Content-Type: multipart/alternative; boundary="0000000000002505f1064587941d" --0000000000002505f1064587941d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning, Can I get an update here? I have 2 very upset clients (one being a 24/7 case) and have had zero feedback. Thank you. On Mon, Dec 8, 2025 at 7:34=E2=80=AFPM Umesh Shah wrote: > Hi Tim, > > Oh! I am sorry. I was thinking that you wanted to check for amalgamation > email. Because that is the one we had to sent using adhoc method. > > For rate increases, please check Monica and her team. I am adding them in > this email. > > Thanks, > Umesh > > On Dec 8, 2025, at 12:06=E2=80=AFPM, Timothy Thomas wrote= : > > Agree with Joey here, that's the amalgamation notice that went out to all > clients - @Umesh Shah Please confirm if we sent the > increase letters. > > On Mon, Dec 8, 2025 at 1:41=E2=80=AFPM Joey Taylor wrote: > >> Hi Umesh, >> >> The screenshot you provided for client Campisi does not mention a rate >> increase. It looks like the amalgamation letter? >> Was a price increase letter even sent to this account? >> >> On Mon, Dec 8, 2025 at 2:38=E2=80=AFPM Joey Taylor >> wrote: >> >>> Thanks Umesh, >>> >>> Before I contact the client, I retrieved all these emails from ClearCar= e >>> in the clients "contact page". Can you confirm nothing was sent to thes= e >>> emails as well (listed on file): >>> 1. wrgabbott@gmail.com >>> 2. gcook3468@gmail.com >>> 3. whitney_usas@hotmail.com >>> >>> >>> >>> On Mon, Dec 8, 2025 at 1:55=E2=80=AFPM Umesh Shah wr= ote: >>> >>>> Hi Joey, >>>> >>>> I attempted to obtain the email addresses for the two clients listed >>>> below. If the emails are accurate, I can confirm that we did not send = an >>>> email to *Katherine Cook* at gcook3468@gmail.com. She >>>> was not included in the list of recipients for email notifications. >>>> >>>> For Client *Calogero =E2=80=9CCharlie=E2=80=9D Campisi,* we successful= ly sent an email >>>> on October 30th to mariacampisi@msn.com. However, the Apple Bot opened >>>> the email. I don=E2=80=99t see the client having opened it. If the App= le Bot has >>>> opened the email, it means it has reached the client=E2=80=99s inbox. = The Apple Bot >>>> scans emails for viruses. >>>> >>>> event_id recipient event timestamp bot message_id >>>> FcHCeT0_T7W453-8PD73fw mariacampisi@msn.com opened 2025-10-31 >>>> 16:57:33.000000 UTC *apple* >>>> 20251030220016.857ef70ad466f358@notices.thekey.com >>>> >>>> >>>> Here is the copy of email sent to client. >>>> [image: Screenshot 2025-12-08 at 10.44.24=E2=80=AFAM.png] >>>> >>>> >>>> Thanks, >>>> Umesh >>>> >>>> On Dec 8, 2025, at 8:14=E2=80=AFAM, Joey Taylor wrote: >>>> >>>> Good Afternoon, >>>> >>>> The clients are: >>>> 1. Katherine Cook >>>> 2. Calogero "Charlie" Campisi >>>> >>>> You were the ones who sent out the rate increases, I am not sure which >>>> emails you would have sent them to. >>>> >>>> >>>> On Sat, Dec 6,