Re: 165669 Brigitta Repple - FIN-WELCOME CALL - Need PAF - [#1068508]

--00000000000018cee10631b9e9c7 Content-Type: multipart/alternative; boundary="00000000000018cee10631b9e9c6" --00000000000018cee10631b9e9c6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Everyone, I was able to add the credit card and the payment processed successfully for the total outstanding balance. Best, Michelle Hudgins On Tue, Apr 1, 2025 at 12:07=E2=80=AFPM Timon Page = wrote: > I had added Cathy Saari to this email thread initially as she can add > context but noticed she hasn't been included in the subsequent replies. I > have added her here again. > The clients' POA has repeatedly reached out to pay. She has changed the > billing address as that was a suggestion from the billing department from > my understanding. > > Here is the email chain between the POA, Cathy and myself. As you can see= , > the client is actively trying to pay. If we cut her off because of our > inability to process her payment, this could result in the loss of other > clients as her mother is a resident at a flex-site: > > > Re: Fwd: Payment issue - [#1075127] > Inbox > Search for all messages with label Inbox > Remove label Inbox from this conversation > Summarize this email > Cathy Saari > Thu, Mar 13, 2:47=E2=80=AFPM > to me > Hi Timon, > > We have been in contact with Sonja to resolve her issues with Versapay. > > Thanks, Cathy > > > Cathy Saari > Client Support Specialist | TheKey > 1-866-226-1702 > billing@thekey > Hours-8:00am -5:00pm EST M-F > > > > > On Thu, 13 Mar at 10:46 AM , Timon Page wrote: > Hello > > Please see email below. The client is unable to identify the issue with > her card. Please advise. > > Best regards, > * Timon Page* > General Manager, Ontario > *Please note my email address has changed:* > timon.page@thekey.com > Mobile: (437) 223-0841 > TheKey.com > > > *From:* Sonja Finocchiaro > *Date:* March 12, 2025 at 4:58:14=E2=80=AFPM EDT > *To:* Billing@thekey.com > *Cc:* Sonja Finocchiaro > *Subject:* *Payment issue* > > =EF=BB=BF > Good day, > > I received 2 invoices for payment for my mom=E2=80=99s care by your compa= ny. I > have tried several times to use the link provided to make payment and it > doesn=E2=80=99t work. My mother=E2=80=99s name is Brigitta Repple. I don= =E2=80=99t understand where > the issue lies? Could it be a wrong postal code on your end or improper > spelling of my name? I=E2=80=99m trying to think of possible barriers to = completing > the transaction. Please let me know an alternate solution so I can get th= is > paid. > > Thank you > Sonja Finocchiaro > Sent from my iPhone > > 1075127:611100 > Timon Page > Thu, Mar 13, 2:58=E2=80=AFPM > to Cathy > Thanks Cathy. Please let me know when and how this gets resolved. > > Best regards, > * Timon Page* > General Manager, Ontario > *Please note my email address has changed:* > timon.page@thekey.com > Mobile: (437) 223-0841 > TheKey.com > > Best regards, > * Timon Page * > General Manager, Ontario > *Please note my email addr