--000000000000d8ee4d05f7aa8a26 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Ali, I think by Lisa you mean Isabel. If so, all is well I've spoken with her Thanks so much, have a good weekend! Dominique [image: TheKey] Dominique Jacobs *Client Care Manager/Licensed Practical Nurse* *Gestionnaire des soins/**Infirmi=C3=A8re auxiliaire* Tel: 514.907.5065 | Fax: 514.221.4265 djacobs@TheKey.com | TheKey.ca On Fri, Mar 24, 2023 at 2:50=E2=80=AFPM Ali Malik wr= ote: > @Vincenzo Nesparoli Can you ensure the > client knows which invoices are unpaid, they have someone else handling > their finances. See if that contact is also in the system. > > @Dominique Jacobs I will try and call Lisa back. I > think all should be good now, she has the updated invoice. > > thank you > > On Fri, Mar 24, 2023 at 2:14=E2=80=AFPM Dominique Jacobs > wrote: > >> Hello, >> >> I am bringing the following matters to your attention: >> >> Below is a voice message from Pamela Westoby (Client: Westoby) This >> client has always paid invoices on time, they have a formal company in >> charge of paying Ms. Westoby=E2=80=99s accounts. Can you please confirm = which >> invoices were not paid? >> >> I will let her know who Vincenzo is. Can contact information be provided >> next time or an explanation of who is sending the email if it is a new >> contact? >> >> I have received a few calls (Westoby included) from clients stating that >> they did not know who the rate increase emails were coming from and some >> have still not read the emails. >> >> Although they are now aware that we are =E2=80=9CTheKey=E2=80=9D, they d= o not know what >> PandaDoc is. >> >> Some were uncomfortable opening the email and thought we may have been >> hacked. >> >> For Isabel Bolivar (Client: Motillo) She called me to say she received >> the last email sent, the one I was copied on. Thank you Ali for taking c= are >> of it. >> >> She did try to call you back and had difficulty reaching you, was left o= n >> hold for a long period of time and said she was also hung up on when it = was >> answered. >> >> Is there a direct office line or an extension that I am able to give >> clients should they need to reach you in the future? >> >> Janet Ferrier (Client: Ferrier), who is a lawyer and pays the invoices, >> sent an email when the rate increases were sent out, I was copied on it = as >> well. >> >> She highlighted a section of the consent form that states clients are >> entitled to a three weeks notice for a rate increase. Timothy, you were >> copied in this email as well. >> >> My Staffing Manager Stephanie is currently adjusting the rates, so pleas= e >> let me know if we are able to hold of on increasing this client until Ap= ril >> 6th, as she had mentioned in her email (to comply with 3 weeks notice as >> listed on contract) >> >> Thank you >> Dominique >> >> [image: TheKey] >> Dominique Jacobs >> >> *Client Care Manager/Licensed Practical Nurse* >> >> *Gesti